Technical Support Technician I

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Project Overview

Client is seeking a Technical Support Technician I to provide high-quality desktop and technical support to corporate and store employees. This role focuses on hardware and software support operating systems mobile devices and customer issue resolution through the ServiceNow ticketing system. The position requires strong customer service hands-on technical troubleshooting and collaboration with internal IT teams to ensure a stable and efficient desktop computing environment.

Key Responsibilities

Provide on-site and remote analysis diagnosis and resolution of complex desktop and end-user technical issues
Deploy configure maintain and troubleshoot desktops laptops peripherals printers scanners and presentation equipment
Install configure upgrade and support operating systems software applications and system updates
Respond to and resolve incidents and service requests within defined ServiceNow SLAs
Perform wired and wireless network troubleshooting for end users
Support Windows macOS mobile devices and enterprise desktop environments
Research recommend and coordinate procurement of hardware solutions aligned with business needs
Take ownership of incidents implement temporary or permanent fixes and escalate issues as required
Coordinate with vendors to resolve hardware and software issues
Maintain IT asset inventories and ensure availability of spare equipment
Create update and publish user support documentation and knowledge articles
Provide basic hardware and software training to employees
Offer technical guidance to junior or less experienced technicians
Deliver timely project updates and status reports
Participate in rotational after-hours and on-call support including support for critical incidents outside business hours
Collaborate closely with IT and technology teams to ensure smooth desktop operations
Perform other related duties as assigned

Required Qualifications

High School diploma or GED required; Associate or Bachelors degree preferred
MCP or equivalent knowledge of Microsoft Windows 10 required
MCP or equivalent knowledge of Microsoft Office (Outlook Word Excel etc.) required
Minimum 1 year of experience supporting Windows PC hardware and software in an enterprise desktop support role
Minimum 1 year of experience supporting macOS hardware and software
Minimum 1 year of experience supporting mobile devices in an enterprise environment
Ability to work independently with minimal supervision
Strong written and verbal communication skills

Technical & Soft Skills

Desktop and end-user hardware support
Windows macOS mobile device and OS administration
ServiceNow or similar ITSM ticketing systems
Active Directory and Group Policy (preferred)
Network troubleshooting (wired and wireless)
IT asset management and inventory tracking
Vendor coordination and issue resolution
Strong customer service and interpersonal skills
Ability to communicate effectively with technical and non-technical users
Strong work ethic and ability to manage tasks and projects efficiently

Project Overview Client is seeking a Technical Support Technician I to provide high-quality desktop and technical support to corporate and store employees. This role focuses on hardware and software support operating systems mobile devices and customer issue resolution through the ServiceNow ticketi...

Project Overview

Key Responsibilities

Provide on-site and remote analysis diagnosis and resolution of complex desktop and end-user technical issues
Deploy configure maintain and troubleshoot desktops laptops peripherals printers scanners and presentation equipment
Install configure upgrade and support operating systems software applications and system updates
Respond to and resolve incidents and service requests within defined ServiceNow SLAs
Perform wired and wireless network troubleshooting for end users
Support Windows macOS mobile devices and enterprise desktop environments
Research recommend and coordinate procurement of hardware solutions aligned with business needs
Take ownership of incidents implement temporary or permanent fixes and escalate issues as required
Coordinate with vendors to resolve hardware and software issues
Maintain IT asset inventories and ensure availability of spare equipment
Create update and publish user support documentation and knowledge articles
Provide basic hardware and software training to employees
Offer technical guidance to junior or less experienced technicians
Deliver timely project updates and status reports
Participate in rotational after-hours and on-call support including support for critical incidents outside business hours
Collaborate closely with IT and technology teams to ensure smooth desktop operations
Perform other related duties as assigned

Required Qualifications

High School diploma or GED required; Associate or Bachelors degree preferred
MCP or equivalent knowledge of Microsoft Windows 10 required
MCP or equivalent knowledge of Microsoft Office (Outlook Word Excel etc.) required
Minimum 1 year of experience supporting Windows PC hardware and software in an enterprise desktop support role
Minimum 1 year of experience supporting macOS hardware and software
Minimum 1 year of experience supporting mobile devices in an enterprise environment
Ability to work independently with minimal supervision
Strong written and verbal communication skills

Technical & Soft Skills