Bilingual Customer Service Representative – Disability Insurance (100 Remote) TOR, ON

Toronto - Canada

Monthly Salary: $ 24 - 24

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Bilingual Customer Service Representative Disability Insurance

Dynamic fully remote role in the insurance industry supporting a national contact center focused on disability and life claims. Ideal for bilingual professionals with strong customer service skills and technical agility. Thrive in a fast-paced environment while delivering high-quality support to clients across Canada.

What is in it for you:

Hourly salary of $22-24 based on experience.

12-month contract with the potential for permanent employment.

Full-time position: 37.50 hours per week.

Weekday schedule: rotational shifts between 8:00 am. and 8:00 pm.

Working hours align with Eastern Standard Time (EST).

Responsibilities:

Provide prompt accurate and professional responses to internal and external client inquiries via phone and/or email.

Communicate effectively with plan members and sponsors in a calm and solution-oriented manner.

Navigate and retrieve information from various internal systems to resolve inquiries.

Conduct research and resolve client issues within specified timelines.

Maintain confidentiality and handle sensitive information appropriately.

Assist clients with online claims submissions including password resets and troubleshooting ID issues.

What you will need to succeed:

Post-secondary education is an asset.

Bilingual fluency in English and French to support clients in both languages.

1 year of experience in a customer service or clerical/administrative role.

Proficient computer and keyboarding skills.

Excellent attention to detail and organizational abilities.

Adaptable and comfortable in a high-volume fast-paced environment.

Ability to prioritize tasks and meet deadlines effectively.

Strong interpersonal skills and a collaborative team-oriented mindset.

Customer-focused with a solutions-driven approach.

Familiarity with Microsoft Teams for virtual collaboration.

Knowledge of medical terminology is an asset.

Why Recruit Action

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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Bilingual Customer Service Representative Disability InsuranceDynamic fully remote role in the insurance industry supporting a national contact center focused on disability and life claims. Ideal for bilingual professionals with strong customer service skills and technical agility. Thrive in a fast...