Customer Service Representative (Patient Support)
Location: Remote
Position Type: Full-Time
Schedule: 9-hour shifts (includes 1-hour unpaid lunch)
About Fridays
Fridays is a mission-driven telehealth company focused on making high-quality affordable care accessible to everyone. We provide life-changing medications coaching and ongoing support for weight care and wellnessdelivered entirely from the comfort of our patients homes.
Our patients often come to us during vulnerable moments in their health journey. We take that responsibility seriously and lead every interaction with empathy clarity and accountability.
Position Overview
At Fridays our Customer Service Representatives are more than support agentsthey are patient advocates. This role requires a strong balance of emotional intelligence attention to detail and adaptability. You will support patients across live chat email and phone while navigating multiple systems shifting priorities and time-sensitive issues in a fast-paced startup environment.
You will also communicate directly with internal teams and clinical partners to ensure patient concerns are addressed accurately safely and efficiently.
What Youll Do
Support patients through live chat email and inbound and outbound phone calls with empathy clarity and professionalism
Assist patients with refunds billing questions and payment-related inquiries
Help with patient portal access navigation and account issues
Troubleshoot technical and platform-related concerns
Address general questions regarding services subscriptions and next steps in care
Communicate clearly and compassionately during sensitive or high-stress patient interactions
Coordinate with clinical partners and internal teams to resolve issues related to care medications or next steps
Accurately document all patient interactions to ensure continuity of care and proper follow-up
Identify when issues require escalation and follow established workflows and escalation protocols
Manage multiple conversations and tools simultaneously in a high-volume fast-paced environment
Contribute to ongoing improvements in workflows documentation and overall patient experience
Requirements
What Were Looking For
35 years of professional experience in customer service or patient support preferably in healthcare telehealth or another regulated environment
Strong ability to communicate with empathy patience and emotional awareness
Excellent written and verbal communication skills with a calm professional tone
Proven ability to work efficiently in a fast-moving startup with changing priorities
High attention to detail and comfort managing multiple systems at once
Ability to work independently in a fully remote setting while staying accountable to performance expectations
Comfortable following structured workflows while adapting quickly to change
English proficiency at B2 level (written and conversational)
Benefits
Benefits
Great Place to WorkCertified company
Premium HMO coverage
Holistic employee experience programs
Work-from-home and hybrid work setup
Rewards and performance incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Required Skills:
What Were Looking For 35 years of professional experience in customer service or patient support preferably in healthcare telehealth or another regulated environment Strong ability to communicate with empathy patience and emotional awareness Excellent written and verbal communication skills with a calm professional tone Proven ability to work efficiently in a fast-moving startup with changing priorities High attention to detail and comfort managing multiple systems at once Ability to work independently in a fully remote setting while staying accountable to performance expectations Comfortable following structured workflows while adapting quickly to change English proficiency at B2 level (written and conversational)
Customer Service Representative (Patient Support)Location: Remote Position Type: Full-Time Schedule: 9-hour shifts (includes 1-hour unpaid lunch)About Fridays Fridays is a mission-driven telehealth company focused on making high-quality affordable care accessible to everyone. We provide life-changin...
Customer Service Representative (Patient Support)
Location: Remote
Position Type: Full-Time
Schedule: 9-hour shifts (includes 1-hour unpaid lunch)
About Fridays
Fridays is a mission-driven telehealth company focused on making high-quality affordable care accessible to everyone. We provide life-changing medications coaching and ongoing support for weight care and wellnessdelivered entirely from the comfort of our patients homes.
Our patients often come to us during vulnerable moments in their health journey. We take that responsibility seriously and lead every interaction with empathy clarity and accountability.
Position Overview
At Fridays our Customer Service Representatives are more than support agentsthey are patient advocates. This role requires a strong balance of emotional intelligence attention to detail and adaptability. You will support patients across live chat email and phone while navigating multiple systems shifting priorities and time-sensitive issues in a fast-paced startup environment.
You will also communicate directly with internal teams and clinical partners to ensure patient concerns are addressed accurately safely and efficiently.
What Youll Do
Support patients through live chat email and inbound and outbound phone calls with empathy clarity and professionalism
Assist patients with refunds billing questions and payment-related inquiries
Help with patient portal access navigation and account issues
Troubleshoot technical and platform-related concerns
Address general questions regarding services subscriptions and next steps in care
Communicate clearly and compassionately during sensitive or high-stress patient interactions
Coordinate with clinical partners and internal teams to resolve issues related to care medications or next steps
Accurately document all patient interactions to ensure continuity of care and proper follow-up
Identify when issues require escalation and follow established workflows and escalation protocols
Manage multiple conversations and tools simultaneously in a high-volume fast-paced environment
Contribute to ongoing improvements in workflows documentation and overall patient experience
Requirements
What Were Looking For
35 years of professional experience in customer service or patient support preferably in healthcare telehealth or another regulated environment
Strong ability to communicate with empathy patience and emotional awareness
Excellent written and verbal communication skills with a calm professional tone
Proven ability to work efficiently in a fast-moving startup with changing priorities
High attention to detail and comfort managing multiple systems at once
Ability to work independently in a fully remote setting while staying accountable to performance expectations
Comfortable following structured workflows while adapting quickly to change
English proficiency at B2 level (written and conversational)
Benefits
Benefits
Great Place to WorkCertified company
Premium HMO coverage
Holistic employee experience programs
Work-from-home and hybrid work setup
Rewards and performance incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Required Skills:
What Were Looking For 35 years of professional experience in customer service or patient support preferably in healthcare telehealth or another regulated environment Strong ability to communicate with empathy patience and emotional awareness Excellent written and verbal communication skills with a calm professional tone Proven ability to work efficiently in a fast-moving startup with changing priorities High attention to detail and comfort managing multiple systems at once Ability to work independently in a fully remote setting while staying accountable to performance expectations Comfortable following structured workflows while adapting quickly to change English proficiency at B2 level (written and conversational)
Job Location:
Monthly Salary:
PHP 29 - 37
Posted on:
4 days ago
Vacancies:
1 Vacancy
