Implementation Specialist

Makati City - Philippines

Monthly Salary: USD 2000 - 2300

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

The Implementation Specialist owns the postsale onboarding and rollout of the product configuring solutions to customer requirements coordinating timelines and ensuring a smooth path to adoption and handoff to Customer Success. This role is more technical and projectoriented than frontline support roles.

Key responsibilities:

Lead endtoend implementation projects from kickoff through golive and handoff managing scope milestones and risks.
Conduct discovery to understand customer requirements workflows and technical environment; translate these into configuration plans.
Configure product settings users permissions integrations and data mappings to align with customer needs.
Coordinate data migration testing and validation with customer and internal technical teams.
Run onboarding and training sessions for admins and end users tailoring content to different audiences.
Track implementation progress communicate status and next steps clearly and adjust plans when customer priorities or constraints change.
Identify and troubleshoot rollout issues coordinating with Support Product and Engineering as needed.
Capture repeatable patterns edge cases and feedback to improve implementation playbooks templates and product roadmap inputs.

Requirements

Product / Service Knowledge Level 2
Customer Communication Level 2
Technical Ability Level 3
Issue Resolution Level 3
Relationship Building Level 2
Project / Implementation Management Level 3
Data Analysis & Reporting Level 2
Strategic Thinking Level 2
Stakeholder Management Level 3
Process Improvement Level 2
Cultural Competence Level 2 Qualifications
1-2 years in implementation onboarding professional services or a customerfacing technical role.
Strong technical aptitude; experience with configurations integrations or APIs is a plus.
Demonstrated project management skills (formal PM training or certifications a plus).
Excellent communication and facilitation skills with both technical and nontechnical audiences.

Benefits

Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program

Required Skills:

At least 12 years of experience with the following: Experience with Windows Operating Systems with an understanding of security permissions for Active Directory Experience using ConnectWise Experience supporting laptop/desktop workstations and troubleshooting problems related to end-user applications Experience troubleshooting Microsoft Office 365 and Office applications Familiarity with SharePoint and Exchange Experience with monitoring solutions such as LogicMonitor and Datto RMM Familiarity with network troubleshooting such as Zscaler and FortiClient Ability to read comprehend and follow instructions either from Team Leader/Director or Service Desk knowledge base Strong customer service skills Attention to detail Other Experience: Experience working with Autotask is a plus ITIL fundamentals are a plus Microsoft certifications are a plus Additional Requirements: Must have fiber optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest operating system Must be willing to work on a shifting schedule Must be amenable to reporting to our Makati and BGC office as needed

Key responsibilities:

Lead endtoend implementation projects from kickoff through golive and handoff managing scope milestones and risks.
Conduct discovery to understand customer requirements workflows and technical environment; translate these into configuration plans.
Configure product settings users permissions integrations and data mappings to align with customer needs.
Coordinate data migration testing and validation with customer and internal technical teams.
Run onboarding and training sessions for admins and end users tailoring content to different audiences.
Track implementation progress communicate status and next steps clearly and adjust plans when customer priorities or constraints change.
Identify and troubleshoot rollout issues coordinating with Support Product and Engineering as needed.
Capture repeatable patterns edge cases and feedback to improve implementation playbooks templates and product roadmap inputs.

Requirements

Product / Service Knowledge Level 2
Customer Communication Level 2
Technical Ability Level 3
Issue Resolution Level 3
Relationship Building Level 2
Project / Implementation Management Level 3
Data Analysis & Reporting Level 2
Strategic Thinking Level 2
Stakeholder Management Level 3
Process Improvement Level 2
Cultural Competence Level 2 Qualifications
1-2 years in implementation onboarding professional services or a customerfacing technical role.
Strong technical aptitude; experience with configurations integrations or APIs is a plus.
Demonstrated project management skills (formal PM training or certifications a plus).
Excellent communication and facilitation skills with both technical and nontechnical audiences.