In Room Dining F&B Service Expert

Position Summary

Our jobs arent just about delivering food and beverages to guest rooms. We aim to create a memorable and personalized dining experience ensuring every interaction reflects exceptional service and attention to detail. As an In-Room Dining Associate you take initiative to provide timely accurate and courteous service making every order feel like part of a luxury experience. From setting up trays and trolleys to presenting dishes beautifully handling special requests and maintaining cleanliness you ensure guests enjoy every moment in the comfort of their room.

No matter your position a few things are critical to success creating a safe workplace following company policies and procedures upholding quality standards and ensuring your uniform personal appearance and communication are professional. Doing all these things well (and other reasonable duties as requested) is essential for In-Room Dining Associates to get it right for our guests and our business every time.

Responsibilities: Your Journey with us

• Delivering an exceptionally high standard of five-star luxury lifestyle service within the in-room dining operation.
• Ensuring timely and accurate delivery of orders with attention to presentation and guest preferences.
• Maintaining cleanliness and organization of trays trolleys and pantry areas at all times and promoting this as best practice.
• Proactively learning menu items seasonal offerings and changes in service standards you are encouraged to review menus off shift.
• Maintaining up-to-date knowledge of company Food & Beverage Safety Programs within your area of responsibility as well as all local state and federal regulations.
• Reporting maintenance issues immediately to appropriate personnel (management or maintenance).
• Strong product knowledge of food beverages and in-room dining procedures is essential.
• Attitude grooming body language and tone must always be positive professional and on brand.
• Attendance at monthly departmental meetings and 1:1 sessions is essential to stay informed and aligned.
• Carrying out other duties as required by the In-Room Dining or F&B Management team.

Qualification

• Minimum of 1 year of experience in a similar role within the hospitality industry preferably in a luxury hotel or upscale dining environment.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Detail-oriented with a passion for delivering excellence in guest service.
• Knowledge of overall hotel operations is beneficial to understand your role in the wider guest experience.

Whats in it for you

• In addition to receiving a competitive salary and investment in your personal development you will have access to an array of perks and discounts including:
• 28 days holiday (including Bank Holidays) with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub granting unlimited deals from various retailers and more.
• 50% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays room upgrades gift shop purchases and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.

• Awards and recognition celebrations among many other benefits

  Join Our Team:Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality If you thrive in a fast-paced environment and are passionate about making a difference we want to hear from you.

• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.