Technology Support Lead Digital Enablement
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Job Location:
Monthly Salary:
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Join our dynamic team to innovate and refine technology operations impacting the core of our business services.
As a Technology Support Lead in Commercial and Investment Banking (CIB) Technology - Digital Enablement team you will play a leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.
Job responsibilities
- Lead teams of technologists that provide end-to-end application support and infrastructure maintenance for the successful business operations of the firm
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies address issues and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration
- Lead incident problem and change management in support of full stack technology systems applications or infrastructure.
Required qualifications capabilities and skills
- Bachelors degree in computer science Engineering Mathematics or other related disciplines
- 5 or more years of expertise troubleshooting resolving and maintaining information technology services
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Proficient in observability and monitoring tools and techniques such as Dynatrace Geneos Splunk Prometheus & Datadog.
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Good understanding of enterprise Identity & Access Management services like Single Sign-On (SSO) Multi-Factor Authentication (MFA) Identity Governance (IGA) Access Management Directory Services and API Security.
- Hands-on experience supporting AWS and Kubernetes applications.
- Strong knowledge of internet and client-facing web technologies including HAProxy blue/green deployments content management and web hosting solutions and web security (WAF SSL certificates).
Preferred qualifications capabilities and skills
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Experience in financial services or other highly regulated industries.
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
