Field Service Engineer
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Essential Functions:
- Develop as required appropriate on-site modifications/optimizations to electrical optical and/or mechanical systems to deliver end solution performance in keeping with the initially designed solution specifications and engineering drawings.
- Perform on-site engineering assignments such as installation and startup testing & fault-finding diagnoses of materials/components of complex design.
- Serve as the companys first point of contact for the customer on administrative and technical matters for assigned projects.
- Interpret customer needs and determine if the responsibility for resolution falls with them or other Cognex departments. This includes keeping Sales and Service management informed of the project status service issues or potential new sales opportunities with the client.
- Provide basic training or mentorship to new LFSEs LPIs LSPs and/or customers.
- Review and approve the operational quality of Cognex equipment and systems and instruct customers in the operation and maintenance of the system which was installed.
- Provide timely detailed and accuratereportson service work performed andproductperformance.
- Demonstrate safety consciousness in equipment handling electrical and electronic procedures and the unique situations encountered at diverse work sites.
- Keep current with product technology; attend appropriate training courses when necessary.
Knowledge Skills & Abilities:
- Demonstrated ability to independently complete technical analysis on standard systems and correctly determine the appropriate course of action using solid & logical troubleshooting skills and sound judgment.
- Ability to handle routine customer situations and has the proper discernment to escalate when necessary.
- Dedicated focused and with an eye for detail relating to customer satisfaction.
- Intermediate knowledge and experience in Java scripting for data formatting and/or communications scripting and serial communications (ASCII).
- Excellent time-management & pro-active communication skills.
- Ability to multitask and work under pressure situations demonstrating a flexible work style.
- Independent self-starter and worker as well as a conscientious team player.
- Working knowledge of logistics products solutions and software.
- Working knowledge of industrial controls networking and communications protocols.
- Solid CAD capability - Ability to interpret mechanical design and electrical drawings and panel designs.
Minimum Education and Work Experience Required:
- Availability to work evening and weekend hours or varying work patterns depending on market needs.
- Ability to be on-call and respond to customer emergencies. Frequent overnights 70-90% of the time are common depending on project schedules and location of the role.
- Ability to work remotely proactively and productively as well as within a team environment.
- Must possess English language proficiency as a minimum for the role.
- Valid Drivers License without restriction.
- Typically requires a minimum of 2-4 years of relevant technical experience in Industrial / Manufacturing / Field Service environments (Ideally integrator machine builder environments).
Additional Job Description
Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Cognex machine vision and barcode scanning solutions deliver unparalleled precision in your manufacturing and warehouse operations. Embrace quality and efficiency today.
