AI Customer Solutions Engineer (100)

About rready

At rreadyAI we are revolutionizing corporate innovation with AI-native solutions that make idea- and innovation management scalable and impactful. As a Series A B2B SaaS startup with 30 employees we work with global brands such as Tetra Pak BMW and Swisscom helping them foster a culture of innovation.

Our AI-driven platform empowers organizations to unlock the full potential of their employees ideas - leveraging advanced automation personalization and data-driven insights to drive real business impact. Beyond our product we embrace cutting-edge AI in our internal processes and commercial strategy ensuring state-of-the-art automation and personalization in everything we do.

Tasks

The Role

Join us as a AI Customer Solutions Engineer and own the end-to-end delivery of rreadys AI-native platform for our customers. From onboarding and implementation to long-term adoption and optimization. Youll sit at the intersection of Customer Success Project Delivery and Solution Engineering guiding customers to value while also rolling up your sleeves to configure integrate and improve their setup (including directly via API).

Perfect for hands-on builders who love customer impact and technical execution and want to shape how modern enterprises adopt AI-enabled workflows.

In this hands-on role youll:

• Support customers through onboarding rollout and ongoing platform success
• Lead implementation projects and coordinate stakeholders across rready and the customer team
• Build and maintain configurations automations and integrations - including API-based setups

Were looking for someone who is:

• Customer-oriented structured and accountable for outcomes
• Comfortable working technically (APIs JSON webhooks) and translating needs into solutions

Your Responsibilities

• Customer Ownership & Success: Be the customers technical success partner: understand goals guide best practices and ensure adoption value and long-term platform maturity.
• Implementation & Project Delivery: Plan and lead onboarding and rollout projects (scope milestones risks dependencies) drive alignment and keep delivery on track from kickoff to go-live.
• Platform Configuration & Automation: Configure rready hands-on (workflows dynamic fields permissions automations reporting) test thoroughly and ensure the setup matches business requirements.
• API & Integrations Execution: Build and troubleshoot API-based configurations and integrations (REST JSON webhooks) validate payloads and collaborate on data flows across systems.
• Solution Engineering & Technical Translation: Translate business requirements into feasible technical designs and actionable configuration stories; advise customers on scalable platform architecture.
• Stakeholder Management: Align internal and external stakeholders (customer admins business owners IT CSM/AE PSE/CS Ops) manage expectations and communicate progress clearly.
• Handover & Enablement: Enable customer admins and champions with documentation training and rollout guidance; ensure a clean transition into steady-state operations.
• Cross-Functional Improvement: Identify recurring patterns propose playbooks and contribute to improving delivery processes templates and product feedback loops.

Requirements

Who You Are

• Customer-first & outcome-driven: You enjoy working closely with customers understand their goals quickly and take pride in delivering measurable value.
• Proactive & accountable: You take initiative drive topics forward independently and own implementation outcomes end-to-end.
• Hands-on builder mindset: Youre comfortable rolling up your sleeves: configuring platforms testing setups and troubleshooting issues until things work.
• Fast learner & adaptable: You pick up new tools customer contexts and technical concepts quickly and stay calm in dynamic environments.
• Analytical & structured: You break down complex requirements into clear plans timelines and actionable tasks. You communicate progress transparently.
• Technically confident (API-ready): Youre comfortable working with APIs (REST) JSON payloads webhooks and integration concepts. You dont need to be a fullstack software engineer but you can speak the language and execute.
• AI-minded & automation-oriented: Youre curious about how AI-enabled workflows and automation can improve customer outcomes and you like turning ideas into practical solutions.
• Strong communicator: Fluent in English and German able to collaborate with business stakeholders and technical teams and confident in customer-facing discussions.

Preferred Qualifications

• Experience in Customer Success Implementation/Delivery Solution Engineering Consulting Technical Project Management or a comparable customer-facing role.
• Strong familiarity with SaaS platforms workflows integrations and best-practice rollout methods (kickoff build test go-live adoption).
• Practical experience working with APIs and integrations (e.g. Postman API docs authentication concepts webhooks) is a plus.
• Experience in a fast-paced environment (startup scale-up consulting or enterprise transformation) is a plus.
• Interest in AI-native products automation and innovation management. Plus the motivation to help customers adopt them successfully.

Benefits

What We Offer

• A high-impact role in an AI-native B2B SaaS startup where youll help customers successfully adopt and scale a cutting-edge platform.
• End-to-end ownership across customer onboarding implementation configuration and long-term success. With real responsibility and visible impact.
• A role at the intersection of Customer Success Solution Engineering and Project Delivery ideal if you enjoy both customer work and technical execution.
• A truly international team with colleagues from Switzerland Germany Namibia Greece Brazil the Netherlands and more.
• Stay at the forefront of AI. Not only in our product but also in how we deliver customer solutions through automation best practices and smart workflows.
• Exposure to and collaboration with enterprise customers such as BMW Implenia or LGT. Working on real-world rollouts and complex requirements.
• Hands-on experience with advanced configurations and integrations including API-based setup (REST/JSON/webhooks) and scalable platform designs.
• Hybrid work setup in Zurich with flexibility.
• Memorable team events from ski trips to our annual offsite abroad work hard grow fast and celebrate success together!