Client Success Manager

Marblehead, MA - USA

Monthly Salary: USD 60000 - 70000

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

CommpayHR is seeking a motivated and relationship-driven Client Success Manager to join our growing this role you will be a trusted partner to our clients helping them navigate the complexities of being an employer while ensuring they receive maximum value from CommpayHRs solutions and services.

You will play a critical role in driving client satisfaction retention and growth by proactively identifying client needs delivering tailored solutions and collaborating closely with sales leadership to achieve shared goals.

What Youll Do

Build and maintain strong long-term client relationships that drive retention and business expansion
Develop a deep understanding of clients strategic and operational challenges as they grow headcount expand services or face common employer-related issues
Proactively identify opportunities to enhance the client experience and support account growth
Ensure CommpayHR solutions and services are applied effectively at every stage of the employer lifecycle
Partner closely with Sales Leadership to track progress meet milestones and monitor key performance metrics
Meet or exceed monthly upsell and growth targets as outlined in the annual sales plan
Serve as a client advocate while balancing business objectives and revenue goals

What Were Looking For

Bachelors degree in Business Marketing Communications or a related field or equivalent professional experience
3-5 years of experience in client success account management customer relationship management or consultative sales
Proven success meeting or exceeding sales upsell or account growth targets
Strong relationship-building skills with a focus on client retention and long-term partnerships
Experience with employer-related services such as HR payroll benefits PEO SaaS B2B Sales or professional services (strongly preferred)
Consultative mindset with the ability to understand business challenges experience our services from the clients perspective and recommend customized solutions
Excellent communication and presentation skills; comfortable engaging with stakeholders at all levels internal and external (trusted advisors to client / COIs)
Strong collaboration skills and experience working cross-functionally with sales and leadership teams
Data-driven approach with the ability to analyze metrics and adjust strategies accordingly
Highly organized self-motivated and capable of managing multiple client relationships simultaneously
Experience using CRM systems and sales tracking tools

Why Join CommpayHR

Opportunity to make a meaningful impact on client success and company growth
Collaborative team-oriented environment with strong leadership support
Competitive compensation and performance-based incentives
Professional growth opportunities within a growing organization

Ready to help clients succeed and grow with CommpayHR Apply today and become a key part of a team that values relationships results and long-term partnerships.

Required Experience:

Manager

CommpayHR is seeking a motivated and relationship-driven Client Success Manager to join our growing this role you will be a trusted partner to our clients helping them navigate the complexities of being an employer while ensuring they receive maximum value from CommpayHRs solutions and services.You...