Gerente de Turno, Centro de Distribuição

The Inbound Area Manager is responsible for leading and managing all inbound operations within an Amazon Fulfillment Center ensuring inventory flows efficiently from arrival through to storage. This role oversees the critical processes that bring units to prime bins in the FC managing teams across Inbound Dock Receive Stow Inbound Transshipment and Replenishment operations.

Key job responsibilities
Oversee all processes that bring units to prime bins in the FC ensuring items are accounted for both physically and virtually in the system
Manage the main inbound processes: Inbound Dock Receive Stow Inbound Transshipment and Replenishment
Track IPT (Inbound Planning Tool) daily to ensure metrics like New Vendor Freight Assignments New Transfer-In Beginning Backlog and Forecasted Days of End Freight Backlog are in compliance
Follow FIFO (First In First Out) principles to ensure compliance with operational metrics
Coordinate dock operations including appointment check-ins temperature checks for chilled/frozen inventory and adherence to Receive Service Level Agreements (SLA)


A day in the life
- Prepare and complete AM Checklist with necessary information
- Conduct morning walks of the receive dock to identify area readiness issues
- Coordinate with Receive Process Assistants to plan for the day during pre-shift meetings
- Coordinate labor moves and labor sharing with other departments
- Monitor plan continuously and develop alternative solutions based on available freight
- Engage associates whose performance is not meeting expectations
- Coordinate with Operations Manager on initial planning for the next day
- Monitor performance hourly and make adjustments to the daily plan

About the team
- Lead and supervise teams of hourly associates across inbound operations
- Conduct shift planning and forecasting assign and direct work
- Manage quality metrics and performance for the shift in partnership with Process Assistants
- Drive process improvements and develop team members ability to keep pace with rapid growth
- Conduct performance 1:1s behavioral coaching and individual development plans
- Represent the Voice of the Customer during Gemba walks and participate in Kaizen events


- Bachelors degree or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Employee and performance management experience

- Experience with performance metrics and process improvement and Lean techniques

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