Toyota Service Manager
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Job Location:
Burns Harbor, IN - USA
Yearly Salary:
$ 90000 - 150000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Toyota Service Manager
Graff Toyota of Chesterton Chesterton IN
Pay Range: $90000$150000 per year (based on experience)
Graff Toyota of Chesterton is seeking an experienced Service Manager to lead our service department and drive customer satisfaction technician performance and operational excellence.
This role is open to Toyota and non-Toyota dealership candidates with strong fixed-operations leadership experience. The Service Manager reports directly to the General Manager and plays a critical role in the stores overall success.
What Youll Do
Lead and manage the daily operations of the service department
Coach train and develop service advisors technicians and support staff
Drive customer satisfaction retention and repeat service business
Manage service drive flow scheduling and shop productivity
Monitor and improve effective labor rate hours per RO and technician efficiency
Oversee warranty recall and internal repair processes to ensure accuracy and timeliness
Handle escalated customer concerns professionally and efficiently
Maintain compliance with manufacturer programs policies and reporting requirements
Work closely with the General Manager and dealership leadership to achieve department goals
What Were Looking For
3 years of experience as a Service Manager or Assistant Service Manager
Toyota experience is a plus but not required
Strong understanding of dealership fixed-operations KPIs and financial performance
Proven ability to lead teams improve culture and drive results
Experience with dealership DMS and CRM systems
Strong communication organizational and problem-solving skills
Customer-focused mindset with attention to detail and process
Compensation & Benefits
$90000$150000 annual compensation based on experience and performance
Performance-based incentives
Strong ownership and GM support
Opportunity for long-term growth within the Graff Automotive Group
Stable people-first dealership culture
Why Graff Toyota of Chesterton
Graff Toyota of Chesterton is part of the Graff Auto Campus a growing dealer group committed to transparency accountability and doing business the right way. We invest in our people promote from within when possible and focus on long-term customer relationships not short-term wins.
How to Apply
Qualified candidates are encouraged to apply confidentially.
Automotive fixed-operations leadership experience required.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Responsibilities: Performing work specified on the repair order with efficiency and in accordance with dealership Test-drive vehicles, and test components and ...
