Service Advisor
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Job Location:
Kalispell, MT - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
AnAutomotive Service Advisoracts as the primary liaison between customers and the service department translating technical automotive issues into understandable terms for vehicle owners while managing the shops workflow. We strive for Top Notch Customer Service with our customers with clear honest communication.
Core Responsibilities
- Customer Interaction: Greet customers listen to their vehicle concerns answer phone callsand document symptoms for technicians to review.
- Service Estimating: Develop cost and time estimates for repairs considering labor parts and shop supplies.
- Sales & Consultation: Advise customers on necessary maintenanceadditional services or parts recommended and explain warranty coverage options.
- Documentation: Write clear repair orders (ROs) obtain customer authorization for work and maintain accurate service records - attention to detail.
Required Skills & Qualifications
- Communication: Strong verbal and written skills to bridge the gap between technical mechanics and non-technical customers. Some mechanical knowledge helps.
- Technical Knowledge: Basic understanding of automotive systems (brakes engines electrical) and maintenance schedules.
- Soft Skills: Empathy problem-solving and the ability to handle high-pressure situations or customer complaints professionally.
Work Environment & Outlook
- Setting: Fast Pace environment Extremely good customer service and Team environment.
- Career Growth: Success in this role can lead you whatever your future wants. Lots of opportunity with New Dealership location Opening in Summer 2026.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
If you have a passion for the auto industry and are interested in working with the Kalispell Auto Group, but do not see an open position, please apply here. Our...
