Claims Product Owner

Next Horizon is here. Fueled by investments in talent and technology our bold strategy to transform is nearly complete.

At Gore Mutual weve always set ourselves apart as a modern mutual that does good. Now were proudly building on that legacy to transform our companyand our industryfor the better.

Our path forward sharpens our focus on business performance driven by leading technology innovation and an agile high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026 well be uniting two well-established financially strong and trusted brands to become the strongest mutual insurer in Canada ensuring Canadians have purpose-driven insurance options for generations to come.Come join us.

The Claims Product Owner plays a pivotal role in shaping the future of the Claims Department at Gore. This position is responsible for driving innovation leading strategic projects and ensuring operational excellence through data-driven insights and process improvements.

Responsibilities

• Bringdata analytics andinsightstolife and analyze current claims data toidentifytrends andscenarios.

• In partnership withClaims Analyticswork on statistics andmodels to forecast claims outcomes and drivedepartmentaldecision-making.

• Collaborate with IT Corporate Actuaryand Data departments to ensure seamless data extractioninterpretation insights planning & action.

• Drive sprint and release plans research andpartneringwith IT Actuary & Datatoimplementcutting-edgeautomation tools.

• Alignthe department withindustrybest practices and innovationsbyidentifyinginternal and external businesschallenges andanalyzing the industry environment to recommend and implement solutions that enhance products processes and services.

• Collaborate with L&D and Change Management to deliveragainst project plans and to ensure employee buy-in and adoption of changes

• Collaborate with business leaders Enablement team ITand build business cases to driveefficientchangesand improvecapabilities for theorganization.

• Propose innovative solutions to address complex claims scenarios and improve customer satisfaction.

• Lead customer-driven andemployee-centered initiatives to create an exceptional customer a culture of continuous improvement within the Claims Department.

• Prioritize projects basedonROI and business priorities

• Work closely withEMPO to submitGWCCenhancementsand defects

• Clearly articulate the benefits of each submission and track the outcomes

• Work with IT to define clear business requirements and supportdelivery as required
• Lead all planning and program management activities related to the Gore and Unica integration for Claims
• Work closely with the integration team EMPO Claims SLT and Unica team to ensure all integration activities on are on track raise any risks and prioritize as needed
• Collaborate with the Claims Business Management Team to assign integration related work items and hold team accountable till completion

Requirements

• Bachelor Degree or equivalent industry experience.
• A minimum of7years in a leadership or managerial capacity within the insurance sector is essential.
• Hands-on experience in extractinganalyzing and interpreting claims data to make informed decisions.
• A track recordof using performance metrics tomonitor measure and improve claims processes is crucial.
• Extensive experience with claims management systemsinsurance-specific CRMs and automation tools is crucial to drive efficiency reduce turnaround times and enhance the claims experience for experience leading cross-functional projects including but not limited to software improvements and implementations isrequired.
• History of successfully overseeing and resolving a diverse range of claims.
• In-depth understanding ofCanadas insurance regulations market trends and customerbehavioursis crucial.

The expected base salary range for this position is $97000 - $147000. Depending on your relevant experience skills qualifications market conditions and business needs base compensation may vary. You have the potential to earn more through Gore Mutuals discretionary bonus program which gives you an opportunity to increase your total compensation provided the business meets its performance targets and you meet your individual goals.

Please note: This rangereflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits disability insurance retirement plan matching paid time off recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process including the application process.

If you require accommodation because of a disability we will work with you to meet your needs.Contact usand a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process please notify your Talent Acquisition Consultant.