IT Technician 1

Oklahoma City, OK - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating ventilation and air conditioning (HVAC) systems and commercial and residential building services parts support and controls; energy services and building automation.

Position: IT Technician 1

Location: Oklahoma City OK 73108

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Summary:

IT Service Operations IT Support Partner will provide tier II level IT partnership for internal employees implementing maintaining and enhancing IT infrastructure.
This includes providing technical support ensuring world-class customer satisfaction adherence to company policies and enforcing company standards.
Through utilizing ITLT best practices and our ServiceNow platform this position focuses on the support and deployment computers tablets mobile devices printers applications and handheld scanners.
This includes asset management for hardware devices.
This role will also participate in IT related projects and deployments as needed.
Support will be provided as during normal business hours as well as occasional after-hours support.

Responsibilities:

Technical endpoint support of: computers tablets mobile devices printers handheld scanners and peripherals
Maintain client hardware lifecycle and asset management activities
Provide partnership and support for IT related projects
Complete minor and major incident management
Support application and emerging technology deployment support
Fulfill hardware and software requests
Provide employee training related to employee used hardware and IT processes
Partner with teams on providing continuous improvement MDI and lean thinking to IT processes tools and services
Support technical solutions and ensure reliable secure client endpoint devices.
Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the businesss needs.

Additional Responsibilities:

List any site or regional additional responsibilities Omit if there are none

Ideal Qualifications and Competencies:

Bachelors or Associate degree in a related IT technical field
IT experience providing technical customer support including troubleshooting computer hardware and software
Experience with the ServiceNow platform
Complete Lean 101 or equivalent training within 1 year of starting the position
Ability to demonstrate outstanding customer service skills
Strong oral and written communications skills
Ability to demonstrate strong interpersonal skills
Work Independently with minimal supervision
Ability to diagnose and troubleshoot client devices including computers tablets mobile devices printers handheld scanners applications and other employee-based technologies
Ability to demonstrate strong organizational skills
Excellent problem-solving and critical thinking skills
Ability to follow documentation procedures
Ability to demonstrate strong remote troubleshooting support skills
Ability to evaluate priorities and drive effective time management
Must be able to lift and carry computers and other IT related hardware (approximately 50lbs)
We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy effic...