SWAT Leader – Technologist

Job Title: SWAT Leader Technologist

Location: Canton MA (On-site)

Duration: 6 Months (Contract)

Rate/Salary: As per company standards

The SWAT Leader Technologist will serve as a senior technical leader responsible for managing and resolving Sev-1 and Sev-2 incidents across applications infrastructure middleware and integrations. The SWAT Leader Technologist will view the technology landscape end-to-end ensuring rapid service restoration while minimizing business impact.

In this role the SWAT Leader Technologist will technically lead cross-functional teams during major incidents guiding troubleshooting efforts and determining the most effective resolution paths. The SWAT Leader Technologist will coordinate closely with application infrastructure database and integration teams to ensure seamless collaboration and communication under high-pressure situations.

The SWAT Leader Technologist will conduct deep root cause analysis lead post-incident reviews and ensure lessons learned are transitioned into problem management and permanent fixes. Additionally the SWAT Leader Technologist will contribute to IT strategy by driving automation self-healing capabilities and knowledge fabric creation using AI and Gen-AI technologies to prevent recurring issues and improve operational maturity.

• Lead and manage response to Sev-1 and Sev-2 incidents across the enterprise

• Technically guide cross-functional teams during incident troubleshooting and resolution

• Coordinate application infrastructure middleware database integration and EDI teams

• Perform root cause analysis and drive permanent remediation of recurring issues

• Lead post-incident reviews and ensure proper documentation and knowledge sharing

• Own chronic and high-impact issues through to permanent resolution

• Drive automation self-healing solutions and operational intelligence using AI/Gen-AI

• Support Change Incident and Problem Management processes

• Provide input into IT strategy resiliency and reliability improvements

• Develop and maintain operational runbooks and incident response playbooks

• Communicate incident status risks and resolutions to technical and non-technical stakeholders

• Mentor and guide teams during high-pressure operational situations

• Bachelor s or Master s degree with 10 years of experience in the healthcare payer domain

• Strong experience with core programming languages middleware databases integrations and EDI

• Deep understanding of application and infrastructure ecosystems

• Experience with ITSM processes and frameworks (ITIL preferred)

• Strong leadership skills with the ability to drive decisions under pressure

• Excellent verbal written and interpersonal communication skills

• Strong analytical and problem-solving capabilities

• Ability to manage multiple incidents and priorities simultaneously

• Experience working in highly available mission-critical environments

• Trilyon Inc. offers a comprehensive benefits package

• Opportunities for growth and professional development

• Collaborative and inclusive company culture

Trilyon Inc. is an Equal Opportunity Employer committed to diversity equity and inclusion. We do not discriminate based on race color religion gender gender identity sexual orientation national origin age disability veteran status or any other protected status under applicable laws. Our diverse team drives innovation competitiveness and creativity enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.