Call Center Customer Service Rep, CSR
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Job Location:
East Hartford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Below is a revised and fully polished version of the posting with clear structure strong flow and a professional engaging tone. No company identifiers are included bullets are used throughout and commas are used instead of dashes.
Position Title: Customer Service Representative Onsite
Employment Type: Full-Time
Pay Rate:$21.00 per hour
Schedule: Monday through Friday 8:00 am to 4:30 pm
Weekends: Off
Position Summary
As a Customer Service Representative you will serve as the first point of contact for program applicants and recipients. This role requires strong listening skills empathy and professionalism to ensure timely and accurate call resolution. You will provide callers with program and account information while maintaining the highest standards of quality compliance and customer satisfaction. Outstanding attendance and reliability are essential to success in this role.
What You Will Be Doing
* Answer inbound calls from applicants and recipients regarding social service programs
* Accurately document all caller interactions within internal systems
* Follow approved scripts and procedures to ensure compliance and consistency
* Provide clear complete and accurate information based on program requirements
* Communicate trends recurring questions and caller concerns to call center leadership
* Assist callers in difficult or sensitive situations with empathy and professionalism
* Resolve calls within established performance and quality metrics
* Safeguard confidential and sensitive information at all times
* Meet or exceed daily standards for call volume quality and customer satisfaction
What You Get
* Paid training
* Consistent weekday schedule
* Weekends off
* Supportive professional work environment
Ideal Candidates Will Have
* Strong work ethic with demonstrated attendance and punctuality
* Ability to explain complex information in a clear and concise manner
* Excellent verbal and written communication skills
* Effective problem-solving and critical thinking abilities
* Prior customer service or call center experience
* Ability to navigate multiple software applications simultaneously
* A genuine passion for helping people and guiding them to effective solutions
* Calm conflict resolution skills and the ability to handle frustrated callers with empathy
* Ability to work in a structured high-volume call center environment for the duration of the shift
Requirements
* Must be 18 years of age or older
* High school diploma or equivalent required
* Minimum of six months of call center experience required
* Associate degree or higher may substitute for call center experience
* Ability to pass a 30 words per minute typing test
This opportunity is well suited for individuals who value consistency enjoy helping others and thrive in a structured service-driven environment.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
