Senior Manager – Process Intelligence & Discovery

AECOM is seeking a Senior Manager Process Intelligence & Discovery to lead the structured identification analysis and qualification of business processes that feed the Operational AI and Agentic Automation pipeline.

This role ensures opportunities are accurately understood appropriately prioritized and ready for solution designproviding the essential clarity required for successful automation and AI outcomes.

You will guide a team of Process Specialists facilitate discovery across HR IT Finance Operations and other functional groups and maintain consistent process modeling documentation and taxonomy standards. The role blends process analysis with early-stage strategic evaluation supporting Product Architecture and Delivery with actionable insights and high-quality discovery outputs.

 What Youll Do

• Lead the organizations process discovery and intelligence practices including standards templates and BPMN 2.0 modeling expectations.
• Run structured intake triage and qualification of automation and AI opportunities using defined scoring and evaluation frameworks.
• Produce high-quality opportunity briefs documenting workflows dependencies value hypotheses and complexity indicators.
• Partner with Product Management to shape sequencing and roadmap alignment and contribute structured inputs to business case development.
• Support Solution Architects and Engineering Pods by providing clear process-level context including rules handoffs exceptions and decision logic.
• Analyze workflows to identify inefficiencies recurring patterns and standardization opportunities suited for automation or agentic AI.
• Maintain the process repository ensuring accurate taxonomy metadata versioning and searchability.
• Manage mentor and develop a team of Process Specialists establishing quality standards and consistent operating rhythms.
• Facilitate discovery workshops SME interviews and cross-functional review sessions.
• Partner with Value Realization and Observability teams to refine discovery methods using insights from operational data.

 This position offers flexibility for hybrid work schedules to include both in-office presence and some flexibility for virtual/telecommute work to be based in  Austin TX.

Qualifications :

Minimum Requirements:

• Bachelors degree and 10 years in process analysis engineering BPM operational excellence or automation discovery or demonstrated equivalency of experience and/or education including 2 years of leadership.
• Experience leading teams or managing structured discovery efforts.
• Proficiency in BPMN 2.0 and experience with process or task mining tools.
• Familiarity with operational workflows in HR IT Finance or related areas.
• Experience supporting automation workflow or AI-driven transformation.
• Strong analytical thinking facilitation skills and the ability to create clarity in complex environments.
• Proven ability to work collaboratively with Product Architecture Engineering and business stakeholders.

Preferred Requirements:

• COE experience APQC or value-stream taxonomies Lean Six Sigma exposure to Operational AI or agentic automation.

Additional Information :

Additional Information:

• Relocation assistance is not available for this position
• Sponsorship for US work authorization is not available for this position now or in the future

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time