Customer Operations Leader
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The Customer Operations Leader is responsible for driving end-to-end performance for assigned programs/products serving as the primary point of contact for a key customer and ensuring seamless translation of customer needs into executable plans. This role leads cross-functional coordination with manufacturing quality engineering and sourcing to deliver on Safety Quality Delivery and Cost commitments. Success requires strong stakeholder management data-driven decision-making and proactive issue resolution to meet customer commitments.Job Description
Roles and Responsibilities
- Customer focal point: Serve as the primary interface for a key customer managing day-to-day communications performance reviews escalations and long-range planning
- Delivery management: Drive schedule adherence expedite priorities and lead recovery plans to protect on-time delivery and inventory health
- Cross-functional leadership: Lead operating rhythms with manufacturing sourcing quality and engineering to remove roadblocks mitigate risk and execute on customer commitments
- Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management manufacturing or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
- Quality and compliance: Partner with Quality to ensure customer requirements specs and regulatory standards are met; drive corrective actions and continuous improvement
- Reporting and cadence: Own customer scorecards internal operating reviews and KPI reporting; ensure transparency on performance risks and recovery plans
Required Qualifications
- Bachelors Degree from an accredited college or university (or a high school diploma/GED with a minimum of 4 years Materials and Production Planning experience) minimum of 5 years Materials and Production Planning experience
Desired Characteristics
- Demonstrate ability to analyze and resolve problems. Demonstrate ability to lead programs / projects.
- Ability to document plan market and execute programs.
- Established project management skills.
- Experience in materials management (forecasting master scheduling planning fulfillment and/or SIOP)
- Certification in Planning and Inventory Management
- Humble: respectful receptive agile eager to learn
- Transparent: shares critical information speaks with candor contributes constructively
- Focused: quick learner strategically prioritizes work committed
- Leadership ability: strong communicator decision-maker collaborative
- Problem solver: analytical-minded challenges existing processes critical thinker
This role requires access to U.S. export-controlled information. Therefore employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident U.S. Citizen have been granted asylee or refugee status (i.e. a protected individual under the Immigration and Naturalization Act 8 U.S.C. 1324b(a)(3)).
Additional Information
GE Aerospace offers a great work environment professional development challenging careers and competitive compensation. GE Aerospace is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Key Skills
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