Senior Analyst, Sales Strategy

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About the Role

We are seeking a highly analytical and detail-oriented Sr. Analyst Sales Strategy to support the design deployment and management of programs that enhance productivity and performance across our global Direct Sales organization. You will play a critical role in analyzing data building dashboards supporting program rollout and delivering insights that inform high-impact initiatives.

This role is ideal for a strong analyst who is excited to partner cross-functionally work on strategic sales initiatives and grow into broader strategy responsibilities. You will work closely with Sales Strategy leadership Sales Operations Finance and cross-functional GTM teams.

Key Responsibilities

Program Support & Execution

• Support the development rollout and ongoing management of core Direct Sales strategy programs.

• Assist in building program documentation communications timelines and tracking mechanisms.

• Coordinate with cross-functional teams to support launch readiness ensure alignment and maintain program materials.

Analytics Reporting & Insights

• Provide detail and precise analysis for senior leadership to influence and impact global strategy decisions

• Conduct data analysis to evaluate program health pipeline performance seller productivity and business trends.

• Develop dashboards and maintain reporting for leadership and field consumption.

• Provide insights and summaries for leadership readouts business reviews and program performance updates.

• Support modeling work for new initiatives pilots and strategic opportunities.

Cross-Functional Collaboration

• Work with Sales Operations Revenue Intelligence Finance and Enablement to collect data validate metrics and support program execution.

• Ensure consistent communication alignment and timely tracking of deliverables across workstreams.

Operational & Process Support

• Help structure workflows process documentation and operational improvements across the Direct Sales strategy portfolio.

• Support change management efforts through clear communication training materials and seller-facing collateral.

• Assist with project tracking meeting notes follow-ups and operational cadences.

Qualifications

• 25 years in Sales Strategy Revenue Operations Business Operations Analytics FP&A or related analytical role preferably in SaaS or with a major consulting firm.

• Strong analytical skills with proficiency in Excel/Sheets Salesforce and BI tools (e.g. Tableau Power BI).

• Ability to translate data into insights and present them clearly for business stakeholders.

• Strong organizational and project coordination skills.

• Effective communicator with experience building slides reports and internal presentations.

• Bachelors degree in Business Analytics Economics Finance or a related field.

Preferred Attributes

• Experience supporting sales or GTM teams in a SaaS environment.

• Comfort working with large datasets and ambiguous business problems.

• Eagerness to learn grow and expand into higher-level strategy responsibilities.

• Strong attention to detail and a proactive ownership-oriented working style.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

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