Care Navigation Spec

Care Navigation Specialist - HybridPride Health is hiring a Care Navigation Specialist for one of its clients in Milwaukee is a 12-month contract with a Temp-to-Hire possibility with competitive pay and is a hybrid role. Candidates will need to be local and okay with coming in depending on the needs of the Milwaukee WI 53226. Length of assignment - 12 months (Possibility of Temp-to-Hire)Pay range - $25 - $28 per M-F 8 am - 4:30 Summary Coordinates patient navigation through the healthcare system effectively communicating with patients families and providers to identify needs and connect them with appropriate resources. Manages interactions with high-profile patient types including community leaders political figures philanthropists board of trustees and celebrities demonstrating exceptional interpersonal skills and providing white-glove service. Manages the intake triage and coordination of care for patients across various specialties and service lines including Neurology Cardiology OB/GYN Primary Care Oncology Orthopedics and Dermatology. Ensures comprehensive data collection on each patient including medical history financial status and relevant records to facilitate personalized care. Job DutiesPatient Intake and Triage: Coordinate the intake and triage process for patients across multiple medical specialties/service lines ensuring accurate collection of medical history and relevant information. Care Coordination: Navigate patients through the healthcare system and facilitate connections to appropriate specialists based on their needs. Multidisciplinary Follow-up: Manage complex follow-up care logistics and coordinate appointments for new/established patients including labs scans and treatments. Exceptional Patient Service: Provide high-touch patient service maintaining exceptional communication skills and fostering a positive experience for patients and families. Data Management: Utilize electronic medical record (EMR) systems and customer relationship management (CRM) systems effectively to maintain patient records manage care transitions and gather necessary medical : Act as a liaison between patients and healthcare providers communicating appointment details and treatment plans with department leadership to coordinate patient appointments across multiple service lines or with complex care plans. Service Recovery: Address patient concerns and restore trust by providing exceptional service recovery and advocacy when issues degree required. instead of a degree an additional two (2) years of experience in medical intake scheduling referral facilitation or related duties. Bachelors degree preferred. Minimum of four (4) years related experience (intake scheduling referral facilitation care coordination) across two (2) or more service to have very good hospitality skills be able to multitask and be able to management advocacy and service recovery and collaboration computer skills; proficiency in Microsoft Office Global offers eligible employees comprehensive healthcare coverage (medical dental and vision plans) supplemental coverage (accident insurance critical illness insurance and hospital indemnity) 401(k) retirement savings life & disability insurance an employee assistance program legal support auto home insurance pet insurance and employee discounts with preferred Opportunity EmployerAs a certified minority-owned business Pride Global and its affiliates - including Russell Tobin Pride Health and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics pregnancy disability age veteran status or other Privacy DisclosureWe collect personal information from applicants during the recruiting pre-offer and offer the recruiting pre-offer process and offer process we may collect the following categories of personal information: such as name address and email and Employment-Related Information such as resume work history education and Voluntarily Provided by You in connection with the recruiting and pre-offer Personal Information where legally permitted and necessary such as Social Security number and date of information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal regulatory and contractual information is collected and used only as necessary and we are committed to data minimization privacy and providing equal employment opportunities. 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