Customer Success Managers (CSM) MEA
Share
Job Location:
Al Khobar - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy infrastructure chemicals and minerals safely efficiently and more sustainably.
Were the first software business in the world to have our sustainability targets validated by the SBTi and weve been recognized for the transparency and ambition of our commitment to diversity equity and inclusion. Weve also recently been named as one of the worlds most innovative companies.
If youre a curious and collaborative person who wants to make a big impact through technology then we want to hear from you! Find out more at AVEVA Careers.
For more information about our privacy policy and how to manage cookies visit our .
Job Title:Customer Success Managers (CSM)
Location:Al Khobar Saudi Arabia
Employment Type: Full-time
The job
As part of the Customer Success organization the Customer Success Manager is responsible for managing existing accounts ensuring the customers success and their perceived value of the AVEVA software set.
Key responsibilities
The Customer Success Manager will focus on these key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers.
Onboarding establishing relationships educating the customer on AVEVA resources and services set expectations identify business goals and objectives and accelerate deployment readiness
Deployment work with the Delivery Services Team or AVEVA partners to define architecture identify and prioritize the PI rollout recommend AVEVA Services or Support define the Enterprise Roadmap define and manage the Services budget and request quote coordinate AVEVA Services and Resources
Adoption understand customers business and operations define Success Plan educate and consult on AVEVA use cases of value to customer leverage workshop services drive adoption for strategic AVEVA software (Cloud synergy Sales plays etc.)
Expansion identify new business opportunity and team up with Sales to generate business revenue leveraging both on deep expertise of customers business and frequent contacts.
Essential requirements
7 years experience in similar roles.
Strong Verbal and written Communication skills.
Strong presentation skills on AVEVA core technologies business initiatives and services OR similar products (PI System PIMS Industrial Applications Industrial IT).
Ability to work well with cross-function and geographically distributed teams.
Strong multi-tasking ability with a keen sense of prioritization.
Strong relationship management and organizational skills.
Experience with project and program management methodology and techniques.
Out-of-the-box thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations.
Ability to think strategically as well as tactically.
Effective use and understanding of CRM systems Office 365 SharePoint PowerBI Salesforce and Workday.
Language Requirement(s): Arabic English.
Desired skills
2 years of experience with AVEVA software products working knowledge and/or similar products (PI System PIMS Industrial Applications Industrial IT)
7 years of qualifying experience within the process manufacturing and/or services industry
Commercial at AVEVA
Our Commercial team comprised of over 2000 dedicated colleagues is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales support success managers and business operations everyone shares a common goal: to deeply understand our customers needs and deliver tailored solutions.
If youre passionate about driving growth tackling complex business challenges and fostering strong customer relationships youll find success and fulfilment in our Commercial team.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
At AVEVA, we work with you and harness the power of our ecosystem, to deliver solutions and expertise to optimize engineering, operations and performance.
