Director, Critical Facilities Systems

Position Overview:

The Director Critical Facilities Systems owns Fleets centralized 24/7 operational command-and-control functions and the digital systems that power our field execution. This leader is accountable for theCritical Facilities Operations Center (CFOC) theNetwork Operations Center (NOC) and the team responsible for administration maintenance and continuous improvement of Fleets operational tools (DCIM/BMS/EPMSCMMSticketing/ITSM and related platforms).

This role is designed to help Fleet deliver near-perfectoutcomesinsafety security and availabilityby ensuring our operations centers and toolchain are reliable scalable well-governed and tightly integrated with site teams engineering construction/commissioning IT/network engineering security and customer teams.

Key Responsibilities:

• This leader will build and run the programs that ensure we:

• Safety security and availability are the most important things we do. Help Fleet deliver near-perfect execution on these dimensions by building programs that are measurable enforceable and continuously improving.

Critical Facilities Operations Center (CFOC) Ownership

• Own the 24/7 CFOC staffing model training qualification and shift-lead structure; build a culture of calm disciplined execution.

• Monitor mission-critical facility telemetry (BMS/EPMS/SCADA DCIM alarms trends) and provide first-line triage ticket creation and dispatch/escalation to site teams.

• Maintain and continuously improveresponseplaybooks escalation paths and communications protocols (including incident bridges and executive/customer notifications as applicable).

• Capture high-quality incident timelines and evidence (telemetry snapshots alarms trends logs) and providean initialtechnical hypothesis to accelerate root cause analysis.

• Own alarm strategy governance: thresholds suppression correlation tuning and reduction of nuisance/false alarms in partnership with engineering and site leaders.

• Ensure operational readiness ofmonitoring fornew sites and expansions (point lists alarming dashboards runbooks contacts and handoff to steady-state operations).

Network Operations Center (NOC) Ownership

• Own the 24/7 NOC staffing tooling and procedures tomonitorand triage connectivity issues for Fleet and customers.

• Receive assess and route network incidents and service requests; coordinate with internal network engineering carriers and vendors to drive rapid restoration.

• Establish customer-facing communications standards for network incidents (status updates ETAs post-incident summaries) in partnership with Customer teams.

• Maintain a disciplined process for outage tracking incident documentation and recurring-issue elimination through problem management.

• Ensure network monitoring coverage and accuracy (device inventory alerting dashboards and escalation contacts) and support new site/phase turn-ups.

Critical Systems & Operational Tools (DCIM/BMS CMMS Ticketing and Related Platforms)

• Lead the team responsible for day-to-day administration reliability and lifecycle management of Fleets operational systems: DCIM/BMS/EPMS/SCADA CMMS ticketing/ITSM and supporting reporting/analytics tools.

• Own user access governance role-based permissions auditability and change control for operational tools (in alignment with Fleets security posture and IT controls).

• Establish data standards and quality controls for asset registries naming conventions location hierarchy alarm taxonomy work order data and ticket categorization to enable consistent reporting across sites.

• Manage vendor relationships support contracts SLAs and roadmaps; translate operational needs into prioritized requirements and drive delivery with partners.

• Own system upgrades patches and enhancementsincluding testing release management training and communicationsto avoid downtime and user disruption.

• Drive integrations and automation between systems (e.g. alarms-to-tickets CMMS-to-asset registry dashboards/BI) to reduce manual work and increase response quality.

Incident Support Analytics and Continuous Improvement

• Define and report KPIs for operations center performance and tool health (e.g. MTTA/MTTR dispatch time alarm volume and quality ticket cycle times tool uptime and network SLOs).

• Partner with site leaders and engineering to drive post-incident reviews corrective actions and recurring-issue reduction; ensure actions are tracked to closure.

• Identifysystemicprocessor tooling gaps and build business cases for improvement automation andreliability enhancements.

• Support audits and compliance needs by ensuring operational data logs and evidence areretained accessible and consistent.

• Provide triage and support to siteteams during events be their eyes and earsand owntimelyandaccuratecommunications

Required Qualifications:

• 10 years of experience in mission-critical operations (data centers or similar critical infrastructure) including operations center / command center / NOC leadership.
• 5 years ofpeopleleadership experience including building or scaling 24/7 shift-based teams (staffing training performance management and accountability).
• Strong working knowledge of critical facilities operations and telemetry including BMS/EPMS/SCADA alarming and trends; ability to translate data into sound operational decisions.
• Working knowledge of network operations concepts (monitoring triage escalation carrier/vendor coordination and customer communications).
• Hands-on experience owning and administering operational platforms such as DCIM/BMS CMMS and ticketing/ITSM systems; strong discipline in change control and data governance.
• Demonstrated incident management and root cause analysis skills; calm clear-eyed execution in high-stakes time-sensitive events.
• Strong cross-functional leadership and communication skills; able to align stakeholders across Operations IT Network Engineering Security Construction/Commissioning and Customer teams.
• Willingness and ability to travel to Fleet sites as needed.

Required Traits and Skills:

Integrity and Ethical Standards: Build trust ensure fairness and foster long-term transparent relationships with suppliers.

Effective Communication: The ability to clearly convey expectations and requirements to suppliers and negotiation parties while understanding their needs and concerns. Comfortable delivering written and verbal presentations to internal leadership teams.

Emotional Intelligence (EQ): Ability to understand the emotions cultural nuances and motivations of others while effectively managing ones own emotions during high-pressure negotiations.

Strategic Thinking: Recognize how supplier relationships and negotiations align with the broader organizational goals while aiming for outcomes that benefit both parties.

Critical Thinking Skills: Finding innovative solutions and being flexible in addressing unexpected challenges.

Analytical Ability: Make data-driven decisions assess cost structures and identify potential risks ensuring informed and strategic outcomes.

Influence and Persuasion: Able to effectively advocate for their position build consensus and secure favorable agreements without compromising relationships.

Operational Paranoia: Anticipate risks identify vulnerabilities and proactively implement mechanisms to prevent and minimize disruptions and safeguard safety security availability and scale.

Relationship Management: Cultivate trust collaboration and long-term partnerships while building a broad network that provides valuable benchmarking industry insights and alternative sourcing options.

Location and Travel:

Work location is flexible to Seattle WA Denver CO or Alexandria VA.

Regular travel as needed to Fleet offices as well as to on-site visits.

Expected Salary Range: $205000 - $245000 plus Bonus

Fleet Data Centers Employment

Fleet Data Center employees enjoy competitive compensation and comprehensive benefits including 100% employer-covered medical dental and vision insurance a 401K program standard paid holidays and unlimited PTO.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the organizations ongoing needs. Fleet Data Centers is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age race color religion sex national origin sexual orientation gender identity disability or veteran status. If you need assistance applying for any of our open positions please contact us at

Required Experience:

Director