iGaming Customer Support Agent (Nights)
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Job Location:
Monthly Salary:
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
About the role:
As an iGaming Customer Support Agent at Gepard Media you will be an essential part of the customer-focused team. You will engage with the customers address their concerns via live chat or email and provide professional and friendly assistance ensuring that they remain the top priority. If youre ambitious want to learn about a new industry and acquire new skills we will provide comprehensive training during the onboarding process- were waiting for you!
Please kindly note that your work schedule will involve working night shifts only: (18:00-06:00 EET) while training will be conducted in day hours (14:00 - 22:00 EET)
Your main responsibilities will be:
Listen and respond to the customers needs and concerns offering professional friendly support at all times.
Provide support to customers across multiple brands and gaming verticals via live chat and email managing an average of 100 cases per shift.
Work collaboratively with internal and external teams to resolve customers issues and meet their needs effectively.
Contribute innovative ideas and provide constructive feedback to improve our processes and enhance the customer experience.
What we expect from you:Excellent English written and verbal
A deep commitment to understanding and addressing customers needs ensuring their satisfaction.
Proficiency in identifying issues troubleshooting problems and providing prompt solutions.
The ability to remain patient empathetic and understanding when dealing with customer concerns and challenges.
The skill to efficiently handle multiple customer inquiries and tasks simultaneously
Collaboration and coordination with team members to ensure a seamless customer support experience.
Capability to handle customer disputes and conflicts professionally and effectively.
Additional skills you might have:
Online casino or sportsbook knowledge is a plus
Intercom Zendesk or LiveChat experience
What we offer:
A competitive salary of up to 1350 (basic salary is complemented by a monthly performance-based bonus)
A startup atmosphere with minimal bureaucracy
100% remote work (available only for outside of Estonia)
A diverse and inclusive workplace
4 weeks of comprehensive training with ongoing focus and assistance
4 weeks of annual leave
Complimentary company merchandise
If that sounds exciting apply now with your CV in English attached.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Gepard Media is a dynamic company established in 2019 by a passionate group of blockchain and gaming enthusiasts. Our rapidly expanding team comprises over 73 industry experts, and we operate from our headquarters in Tallinn, Estonia, with team members spread across the globe, working ... View more
