Product Planning Manager II

• Oversee the quality of product launches by assisting teams with submitting appropriate billing system requirements.
• Ensure that billing system releases are coordinated with product roadmaps.
• Cross organizational review and updates of the rolling 24-month product roadmaps.
• Cross organizational go to market coordination for product launches and marketing plan alignment.
• Track and coordinate active projects across the organization to include EPM status reporting.
• Owner of the Product Management process including milestone review management intake reviews and project stand-ups.
• Champion of product process improvements cross functional staff training and process oversight and quality assurance.

• ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• Proven ability to collaborate effectively to promote cross-departmental collaboration and achieve positive outcomes companywide.
• Ability to accurately communicate information virtually (i.e. Teams) over the phone and in-person in a clear and concise manner to a range of audiences.
• Ability to accurately read write and respond to business correspondence such as emails chat messages policies procedures reports.
• Ability to articulate design and technical information in presentation format in front of internal and external customers.
• Ability to demonstrate confidence and poise in presenting hypotheses conclusions and recommendations to executive leadership.
• Understanding of relevant product trends and technical platforms.
• Awareness of legal regulatory and security considerations relevant to assigned responsibilities.
• Ability to maintain an understanding of market segmentation trends and demands.
• Ability to maintain a deep understanding of organizational core competencies and awareness of their impact on product launches and lifecycle optimization.
• Ability to distill core components of complex problems into succinct and easily understood conclusions.
• Ability to analyze problems and technical situations leading to optimal solutions.
• Ability to function autonomously assume a great amount of responsibility and demonstrate leadership on assigned projects with minimal direction.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Additional Job Requirements:

This is an intermediate level position within the discipline demonstrating broad knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties receiving general instruction on routine work and new assignments. Works under moderate supervision with latitude for independent judgment.

• Ownership responsibility for moderately complex duties and product planning tasks.

Essential Duties:

Additional Competencies:

• Comprehensive knowledge and understanding of general company operations functions and business philosophy.
• Demonstrated comprehensive understanding of product and market knowledge and processes needed for updates.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelors degree in Accounting Business Administration Economics Industrial Management/Engineering Project Management or a relevant field.
• Minimum of three (3) years of combined experience in product management development marketing or support; technology sales or marketing; IT development or operations; software development; technology engineering; financial analysis; data analytics; or related background. *

Preferred:

• Product management and/or product development experience.
• Familiarity with common product development methodologies such as Agile Scrum and Waterfall.
• Telecommunications experience.

Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.

• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.