Enterprise Customer Success Manager
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Job Location:
Denver, CO - USA
Monthly Salary:
$ 106000 - 133000
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Udemy. Help define the future of learning.
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. Its personalized practical and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use whether theyre picking up something new or leveling up to stay ahead.
Over 80 million learners and 17000 businesses already learn with Udemy. If youre excited by change energized by learning and ready to have a real impact youll feel right at home.
Learn more about us on our company page.
Where we work
Udemy is a global company headquartered in San Francisco with additional U.S. offices in Denver and Austin and international hubs in Australia India Ireland Mexico and Türkiye. This is an in-office position requiring three days a week in the office (Tuesday Wednesday Thursday) and flexibility on Mondays and Fridays.
About your skills
Strategic Mindset: Ability to think critically and creatively about long-term goals analyze complex information adapt strategies to changing conditions and collaborate effectively to drive sustainable success and innovation.
Project Management: Be a trusted advisor by providing superior project and time management abilities with strong attention to detail allowing for effective handling of multiple priorities.
Communication & Collaboration: Exceptional verbal and written communication skills that foster clear interactions and effective teamwork with clients and colleagues.
Resourcefulness: Ability to quickly adapt in a fast-paced environment while creatively finding solutions and contributing to sustainable processes that enhance a world-class global customer experience.
About the Role
As a Large Enterprise Customer Success Manager you excel at partnering with valued customers post-sale to ensure their successful adoption of Udemy Business and help them achieve their goals. You build strong relationships with learning champions and executives thrive on engaging with customers on-site and prioritize collaboration across departments like Marketing Product and Sales.
Driven by revenue you take ownership of renewals and actively pursue upsell opportunities sharing a commitment to exceed goals with the Sales team. Using a consultative mindset you engage deeply with customers to help them plan learning strategies deploy programs and measure success leveraging your creativity and experience to delight and engage our rapidly expanding customer base.
What youll be doing
Proactively manage a portfolio of enterprise-level Udemy Business (UB) customers prioritizing retention and expansion through tailored engagement strategies and individualized success plans.
Serve as a subject matter expert on the UB Platform guiding customers in their learning and development strategies to foster organizational growth and transformation.
Grow and maintain trusted relationships at the executive level positioning yourself as a valued advisor on learning and development strategy and establish an Executive Business Review cadence.
Collaborate with Sales to create account strategies focused on retention goals upsell opportunities and onboarding new customers ensuring successful project management and continuous support.
Design and launch internal promotion programs to increase awareness and drive engagement with UB within customer organizations.
Establish a feedback loop with product management to relay customer requests ensuring alignment of product development with customer needs and expectations.
Work with the marketing team to identify case study opportunities and develop customers as advocates through media exposure.
Develop and refine internal and customer-facing processes programs and resources to drive efficiency and enhance the effectiveness of the Customer Success team.
What youll have
5-8 years in B2B SaaS customer success account management consulting or sales specifically with enterprise-level accounts (>$150k ACV) and HR/L&D customers.
Demonstrated ability to cultivate and maintain trusted relationships with clients to foster long-term partnerships.
Proven capability to identify negotiate and successfully close complex deals that align with customer needs.
Experience in formulating and implementing strategies to enhance the adoption and utilization of technology solutions.
Fundamental understanding of customer integration concepts including Single Sign-On APIs and feature customization.
Posting Date: December 31st 2025
Application Window: We anticipate the application window will be open until January 19th 2026. Based on business needs this opportunity may remain posted beyond or closed before the anticipated application window.
At Udemy we strive to be transparent around compensation. Actual compensation for this role is based on several factors including but not limited to job-related skills qualifications experience and specific work location due to differences in the cost of addition to a base salary this role is also eligible for equity.
Hiring Compensation Range
$106000 - $133000 USD
Why work here
Youll grow here.
Learning is part of the job. Youll get full access to Udemy courses a monthly UDay to invest in yourself and a budget to spend on whatever helps you improve. Many people are diving into AI lately but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. Youll have the space and tools to experiment apply and get better at using AI in practical ways.
Youll own your work.
We trust people to lead make decisions and follow through. You dont need to wait for permission or layers of approval to have an impact.
Youll build with others.
We collaborate openly and shape ideas together. Everyone has a voice and good thinking is welcomed from any direction.
Youll see your impact.
What you build helps people grow their skills change their careers or find a path forward. Youve got the experience why not use it to help others gain theirs
Bring your curiosity. Well bring the platform and the support. Lets LEARNtogether.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need making it easy to access the right coverage when you need it most. Benefits vary by region and we encourage applicants to review our Australia Benefits India Benefits Ireland Benefits Mexico BenefitsTurkiye Benefits & US Benefitspages to get an understanding of some of the benefits we offer. For details on region-specific benefits please refer to the information provided during the hiring process.
At Udemy we value diversity and inclusion and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability. We understand that not everyone will match each of the qualifications. However we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align wed love to hear from you!
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Udemy is an online learning and teaching marketplace with over 250,000 courses and 73 million students. Learn programming, marketing, data science and more.
