Desktop Field Engineer III (Hybrid Greensboro, NC)

Greensboro, NC - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Welcome to Ovation Healthcare!

At Ovation Healthcare (formerly QHR Health) weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcares vision is to be a dynamic integrated professional services company delivering innovative and executable solutions through experience and thought leadership while valuing trust respect and customer focused behavior.

Were looking for talented motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcares corporate headquarters is located in Brentwood TN. For more information visit .

General summary:

The Desktop Engineer III designs implements and maintains desktop infrastructure solutions ensuring effective functionality and security. Working under limited supervision this role addresses complex computer issues related to the organizations desktop services and provides timely troubleshooting and resolution to minimize disruptions.

Key responsibilities include documenting and managing the setup and relocation of desktop technologies resolving complex break/fix issues and maintaining desktop management services such as remote control utilities software distribution and virus protection. The Desktop Engineer III records user tickets and inquiries providing prompt support to enhance user productivity and experience.

Additionally this role collaborates with stakeholders to assess plan and deploy new technologies that ensure compatibility security and optimal performance for the organization.

Duties and Responsibilities:

Design implement and maintain desktop infrastructure solutions to support organizational needs and user efficiency.
Provide advanced troubleshooting and resolution for complex hardware software and connectivity issues related to desktop systems.
Document manage and execute the setup relocation and configuration of desktop technologies and peripherals.
Maintain and support desktop management tools and services including remote control utilities software deployment platforms endpoint protection and patch management.
Respond to and resolve escalated user tickets and service requests ensuring high levels of customer service and minimal downtime.
Ensure the security compliance and integrity of desktop systems by applying best practices and adhering to organizational standards.
Collaborate with cross-functional teams and stakeholders to assess needs evaluate emerging technologies and support strategic IT initiatives.
Plan and execute the deployment of desktop hardware and software including large-scale rollouts and system upgrades.
Create and maintain technical documentation related to desktop infrastructure procedures and support guides.
Participate in the lifecycle management of desktop assets including inventory control and hardware refresh planning.
Identify opportunities for process improvement and automation to enhance system reliability and user experience.
Train and mentor junior team members providing technical expertise and guidance as needed.
Perform other duties as assigned to support enterprise IT operations and projects.

EDUCATION:

Bachelors Degree or equivalent combination of education and experience.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Reliable high-speed internet connection is required for all remote/hybrid positions.
Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing cloud-based tools and other online work-related activities.
A HIPAA-compliant work environment is required including a secure workspace free from unauthorized access or interruptions no use of public Wi-Fi unless connected through a secure company-provided VPN and compliance with all applicable HIPAA privacy and security regulations.

#LI-Hybrid

Required Experience:

Welcome to Ovation Healthcare!At Ovation Healthcare (formerly QHR Health) weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and tech-enabled sha...