Consumer Loan Reviewer III

The role:

The Originations Specialist III is a full-time position dedicated to providing a Best in Class loan experience for SoFi members. To ensure your success you will complete a comprehensive 3-phased training program that blends classroom instruction with hands-on nesting (on-the-job training).

As you progress through each phase you will expand your expertise across SoFis entire suite of unsecured lending products:

• Phase l: Personal Loan Products Establish your foundation by mastering our core personal lending offerings and member service standards.
• Phase ll: In-School & Student Loan Refinance Expand your skill set to include SoFis specialized education lending products.
• Phase lll: Complex Lending Products Finalize your expertise by managing intricate loan scenarios and advanced unsecured lending products.

Once you have successfully navigated these phases and entered the full production environment you will serve as a versatile subject matter expert capable of supporting our members across all product lines.

What youll do:

• Review all applications pursuant to credit policies and procedures- including analyzing credit reports analyzing income from various sources including self-employment and verifying documents provided by applicants.
• Work both Simple and Complex financial profiles- including Self-Employed applications for our lending products
• Verify members identity and other required regulatory documentation
• Clearly document Member interactions using selected templates where appropriate
• Perform outbound outreaches to applicants to successfully move applications through the process of funding
• Demonstrate empathy professionalism top-notch problem-solving skills relationship management
• Follow compliance and regulatory guidelines to protect sensitive information and meet the Member needs
• Operate within a team environment of 15-20 team members working towards a common goal
• Share insights with teammates regarding the root causes of member inquiries concerns and complaints. Advocate on our members behalf to improve our products operations and policies
• Develop strong knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation
• Perform ad hoc duties as assigned

What youll need:

• 2 years of experience in a contact center environment
• 1 years of experience in financial services
• A strong connection to the SoFi Mission and Values
• A passion for helping others while solving problems quickly
• Professional demeanor and strong work ethic high accuracy and strong attention to detail
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Proficient in Google products data visualization tools customer service tools and admin tools
• A self-starter able to make decisions while applying analytical skills required to manage reviewing tasks
• Able to learn retain and apply new information quickly
• Able to identify trends in your day-to-day work in a spreadsheet in a series of charts/graphs and connect those trends to a possible root cause
• To establish productive working relationships with co-workers management and clients
• College degree desired. High school diploma or GED required
• Ability to work alternative schedules: weekends and weekdays evenings and early mornings
• Flexibility to work overtime as the need arises