Special Loans Analyst

The Special Loans Analyst is responsible for managing and servicing a portfolio of complex or non-standard mortgage loans including but not limited to adjustable-rate mortgages (ARMs) balloon loans buy-downs step-rate loans and loans with loss mitigation solutions (e.g. modifications forbearance plans). This role ensures accurate and timely processing payment application customer service and investor reporting in compliance with regulatory and investor guidelines.

Monitor and service a portfolio of complex mortgage loans throughout their lifecycle ensuring accurate maintenance of terms interest rates and payment structures.
Process interest rate changes payment recalculations buy-down subsidy tracking and re-amortizations in accordance with loan documents and investor guidelines.
Ensure all servicing activity adheres to investor (e.g. Fannie Mae Freddie Mac FHA VA) and regulatory requirements including RESPA TILA and CFPB guidelines.
Maintain and monitor loans that have undergone modifications forbearance or other special servicing arrangements ensuring accurate set-up and system updates.
Investigate and resolve loan-level discrepancies payment issues and customer inquiries efficiently and professionally.
Prepare and analyze reports related to special loans performance compliance and audit requirements.
Work closely with internal teams such as Loss Mitigation Customer Service Escrow and Accounting to resolve complex issues and improve servicing processes.
Perform data entry and system adjustments in servicing platforms (e.g. MSP Black Knight or equivalent systems).

Associate or Bachelors degree in Business Finance Accounting or related field preferred.
25 years of mortgage servicing experience required.
Experience with special or non-standard loan products strongly preferred.
Proficiency in mortgage servicing systems (e.g. Black Knight MSP) and Microsoft Office Suite.
Strong analytical and problem-solving skills.
In-depth understanding of loan documents servicing regulations and investor requirements.
Familiarity with regulatory compliance (RESPA TILA etc.).
Excellent attention to detail and organizational skills.
Strong written and verbal communication.
Ability to work independently and within a team in a fast-paced environment.

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons youll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical dental vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large state-of-the-art fitness center including exercise classes such as yoga and Zumba various sports leagues and a full-size basketball court
• Wellness area including an in-house primary-care physicians office full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi