IT Operations Engineer I

About Hensel Phelps:

Founded in 1937 Hensel Phelps specializes in building development construction and facility services in markets ranging from aviation to government commercial transportation critical facilities and healthcare. Ranked #1 in aviation and #6 overall general contractor in 2024 by BDC Hensel Phelps is one of the largest employee-owned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership Integrity Builder Diversity and Community Hensel Phelps brings our clients visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.

Position Description:

The IT Operations Engineer I role is to support the stable operation of the operational regions network and end-user devices. This includes assisting in planning designing installing configuring maintaining and optimizing all network hardware software and communication links. IT Operations Engineers Is/ will also diagnose resolve and document all hardware software and network issues and provide end-user training and support where required.

Position Qualifications:

Formal Education & Certification

• College diploma or university degree in the field of computer science or a related degree in IT and/or 2 years equivalent work experience.
• Certifications in ITIL preferred.

Knowledge & Experience

• Hands-on technical knowledge of network systems protocols and standards such as Ethernet Token ring LAN WAN frame relay xDSL TCP/IP ATM T1 802.11x and so on.
• Working knowledge and experience with Microsoft Active Directory Services Windows Server OS Office 365 and VMware
• Some knowledge of network management and analysis tools and Cisco technologies like AMP Umbrella NAM and AnyConnect.
• Experience working in a switched and routed environment.
• Hardware software and network connection troubleshooting experience.
• Knowledge of anti-virus software firewalls intrusion detection systems and other network security measures.
• Knowledge of data privacy practices and data security.
• Construction industry software knowledge in products such as Autodesk-BIM Modeling scheduling tools Asta & Oracle P6 Bluebeam PDF and Onscreen Takeoff is a plus
• Good working knowledge of Microsoft software including SharePoint Azure Exchange Intune Teams
• Telephony knowledge of Poly Crestron and AMX room AV systems is a plus.

Personal Attributes

• Strong written and oral communication skills.
• Good interpersonal skills.
• Ability to conduct research into networking issues and products as required.
• Ability to present ideas in user-friendly language.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented collaborative environment.

Essential Duties:

Strategy & Planning

• Collaborate with IT staff to create optimal network design topologies and configurations.
• Assist in the development and implementation of policies for end-user devices such as desktops laptops and mobile.
• Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
• Prepare and ensure accuracy of documentation procedures manuals and checklists for network installations including data voice and video systems.

Procurement & Deployment

• Support the development and implementation of networking projects and new technology initiatives.
• Conduct research on network products services protocols and standards in support of network procurement and development efforts. Evaluate and recommend for purchase networking hardware and software products.
• Maintain up-to-date knowledge of networking contracts and supervise contract-based installations.

Operational Management

• Install configure test maintain monitor and troubleshoot end-user workstation hardware software networked peripheral devices cabling and networking hardware and software products.
• Assist the Tier 1 Service Desk in working with end users in the escalation of IT issues in the IT ticketing system.
• Maintain servers security solutions and all network and hardware equipment.
• Monitor and test network performance and provide network performance statistics and reports.
• Receive and respond to incoming calls SMS and/or e-mails regarding network connectivity problems.
• Perform on-site analysis diagnosis and resolution of complex network problems for a variety of end users. Recommend and implement corrective hardware and/or software solutions including off-site repair.
• Maintain proper end-user configuration IT hardware inventory licensing and PC/end-user onboarding and offboarding of all IT equipment including PC setup troubleshooting and security controls.

Physical Work Classification & Demands:

Light Work. Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.

The individual in this position will periodically walk kneel sit crouch reach stoop read/see speak push pull lift stand and finger/type. The frequency of each action varies by workflow and office activity.

Walking - The person in this position needs to occasionally move about inside the office to access file cabinets office machinery boxes cabinets etc.

Constantly operates a computer and other office machinery such as a calculator copy machine phone computer and computer printer.

The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office administration.

Constantly computes analyzes and conceptualizes mathematical calculations and formulas.

Constantly reads written communications and views email submissions.

The person in this position regularly sits in a stationary position in front of a computer screen.

Visual acuity and ability to operate a vehicle as certified and appropriate.

Rarely exposed to high and low temperatures

Rarely exposed to noisy environments and outdoor elements such as precipitation and wind.

Benefits:

Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company-paid medical insurance life insurance accidental death & dismemberment long-term disability 401(K) retirement plan health savings account (HSA) (HSA not available in Hawaii) and our employee assistance program (EAP). It is also eligible for employee-paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps on position location a cost-of-living adjustment (COLA) may also be included (subject to periodic review and adjustment).

Compensation Range (Colorado only):

Annual Base Salary: $74100.00 - $81900.00 USD

Any Employment Offers are Contingent Upon Successful Completion of the Following:

• Verification of Work Authorization and Employment Eligibility
• Substance Abuse Screening
• Physical Exam (if applicable)
• Background Checks for Badging/Security Clearances

Equal Opportunity and Affirmative Action Employer:

Hensel Phelps is an equal opportunity employer. Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race color religion sex age national origin sexual orientation gender identity and expression domestic partner status pregnancy disability citizenship genetic information protected veteran status or any other characteristic protected by federal state or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Required Experience:

IC