Administrative Secretary Hospice Ruffin Road Day Full Time

Hours:

Shift Start Time:

Shift End Time:

AWS Hours Requirement:

Additional Shift Information:

Weekend Requirements:

On-Call Required:

Hourly Pay Range (Minimum - Midpoint - Maximum):

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors including an applicants years of experience unique skills and abilities education alignment with similar internal candidates marketplace factors other requirements for the position and employer business practices.

• H.S. Diploma or Equivalent
• 2 Years secretarial experience.
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -PREFERRED

• Administrative Support
  Composes correspondence memos presentations flyers spreadsheets and other documents as requested.
  Drafts complex documents from abstract ideas and general information.
  Researches and gathers data from various sources and generates special projects/reports/summaries.
  Report generation may involve analyzing statistics and preparing spreadsheets.
  Navigates the Sharp Intranet site.
  Reviews and edits materials as requested
• Communication and Record Maintenance
  Prioritizes mail including electronic mail checks deadlines and independently initiates responses/action items or refers appropriately.
  Prepares and processes outgoing mail including mail merges bulk mailings and flyers within designated timeframes.
  Develops and maintains databases and uses computer applications as appropriate.
  Initiates establishment and maintenance of record keeping systems to ensure efficient retrieval of documents.
  Maintains confidentiality of information and records per guidelines.
  Completes department specific forms/records/data management per guidelines (e.g. personnel vendor charge/billings special projects etc. as needed).
• Customer Service and Teamwork
  Greets makes welcome communicates effectively and courteously by telephone and in person with a variety of customers i.e. patients patient family members staff peers physicians executives community leaders etc.
  Responds with courtesy and patience to calls/visitors who may be angry distraught etc.
  Problem solves as appropriate or directs to appropriate resource.
  Obtains information from visitors/callers directs as appropriate or takes complete and accurate messages. Acts on requests for customer assistance.
  Uses scripts as appropriate including answering phones transferring calls and service recovery.
  Communicates effectively with all levels of staff and uses the chain of command.
  Communicates direct supervisor(s) instructions or desires to various department and individuals.
• Department Efficiency and Effectiveness
  Maintains organized and orderly workspace.
  Orders supplies forms and equipment maintains stock per guidelines.
  Completes requisitions and obtains necessary authorizations.
  Manages and operates equipment safely and accurately including obtaining supplies troubleshooting and calling for maintenance (e.g. fax copier printer computers etc.).
  Resource person within department and to other secretarial/administrative staff and the leadership team.
  Manages department resources e.g. keys signage badges phones parking permits etc. per guidelines and as assigned.
  Arranges for additional resources to cover vacations leaves of absence and/or variable workloads and provides supervision/direction as assigned.
  Coordinates office moves space modifications computer access and other operational change management as assigned.
• Meeting Coordination
  Schedules meetings and related resources and confirms participants.
  Prepares agenda and attachments attends and takes minutes for meetings as directed.
  Coordinates schedule of designed individual(s) using appropriate computer application and ensures schedule is current and accurate.
  Coordinates meetings and schedules to ensure there are no conflicts.
  Schedules special functions and travel arrangements as directed following organizational guidelines.
• Class Coordination
  Assesses class count and confirms accurate amounts of staff in a timely manner.
  Coordinates student reminder class and deliver of course materials with office staff.
  Orders course materials on a regular basis to avoid shortage.
  Follows up with classroom issues i.e. room set up supply shortages etc.
  Reviews processes documents and updates course paperwork and instructor files according to department policy and Program Administration Manual.
  May maintains CEU issuance requirements.

• Advanced computer skills including Microsoft 365/Office Suite preferred.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin gender gender identity sexual orientation age status as a protected veteran among other things or status as a qualified individual with disability or any other protected class