Associate Software Support (Java)

As an employee-owned company DMA prioritizes employees. Low turnover rates and tenured teams are living proof:

• 2025 Great Places to Work Certified
• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package
• Multiple benefit plans eligibility begins on day one of employment
• Culturally focused on work/life balance mental health and the overall wellness of our employees

Position Summary

The Associate Software Support role provides first-level client support for DMAs proprietary software solutions. This entry-level position assists with issue triage documentation and minor enhancements to existing applications. The Associate collaborates with internal teams to ensure timely resolution of client issues and contributes to the continuous improvement of support processes and documentation.

Essential Duties and Responsibilities

• Provide first-level client support for assigned software applications.

• Communicate with clients to provide clear written instructions and document issues using JIRA.

• Diagnose and triage software issues; identify and document root causes.

• Assist in maintaining and enhancing existing software solutions.

• Contribute to the development and documentation of potential solutions.

• Support the preparation of functional and technical documentation.

• Participate in code reviews sprint planning and release coordination sessions.

• Perform other duties as assigned

Education and Qualifications

• Bachelors degree in Computer Science Information Technology or related field; equivalent experience may be considered.

• Familiarity with professional programming concepts; no prior experience required.

• Exposure to HTML JavaScript C# MVC SQL and relational databases.

• Understanding of the software development life cycle and agile methodologies.

• Strong written and verbal communication skills.

• Basic troubleshooting and organizational skills; ability to manage multiple tasks.

Work Environment and Physical Requirements

• Work Schedule: Regular 40 hours/week

• Travel: Less than 10%

• Physical Activity:

• Prolonged periods of sitting and computer use

• Ability to hear understand and distinguish speech and sounds

• Ability to lift up to 30 pounds

• Frequent repetitive motions with hands

The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race color religion gender national origin citizenship age disability veteran status genetic information or any other category covered by applicable federal state or local law. This equal employment opportunity policy applies to all employment policies procedures and practices including but not limited to hiring promotion compensation training benefits work assignments discipline termination and all other terms and conditions of employment.

It is DMAs policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please contact our Human Resources team at or and choosing selection 6.