Debt Solutions Manager (Remote)

Ontario - Canada

Monthly Salary: $ 60000 - 80000

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Position:Debt Solutions Manager

Location:Remote
Industry:Financial Services
Employment Type:Permanent/Fulltime
Salary: $50000-$60000
Expected Annual Compensation: $60000-$80000

Company Information

Farber is one of Canadas oldest largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979 Farber has over 300 employees working across the country and has helped well over 200000 Canadians with their debt.

And now were embarking on our next stage of transformation & significant growth. To do that we are hiring experienced enthusiastic motivated innovative and client-centric team members to play critical roles in helping us reach our ambitious goals.

If this sounds exciting to you come join us to better serve the growing number of Canadians who are in need of financial help

Position Summary

We are looking for a Debt Solutions Manager to join our team on a remote basis (must be willing to meet with clients in-person when requested). In this position the ideal candidate will be involved in meeting with potential clients to review their financial situation and recommending a solution based on one of the services we offer.

Responsibilities

Handling inbound calls frompotential clients to determine if one of our services (bankruptcy and consumer proposal) are best suited to resolve their specific financial situation and redirecting clients to appropriate resources and affiliates when our solutions are not suitable.
Working with different types of leadsfrom multiple sources and displaying the flexibility needed to adapt to the varying demands this requires.
Meeting and exceeding performance metrics and measurement benchmarks related to conversion rates.
Striving to improve against metrics and increaseconversion rateswhilebalancing this with the need to ensure clientsatisfaction.
Creating a superior customer experience through engagement listening and understanding the needs of potential clients; and showing compassion and empathy while guiding the clients through their options.
Developing maintaining and applying the learned knowledge of our specialized industry.
Working closely with all support functions to ensure optimal employee and client journeys are accomplished.
Effective and ongoing communication with clients during the initial stages of an engagement to ensure successful enrollment into one of the Farber offerings.
When applicable prepare all necessary regulatory documents required to file either the bankruptcy or proposal.
Arranging final meetings with clients to sign all required documents which are forwarded to the centralized Farber Administration team and work with them to resolve any outstanding issues.
Cultivating relationships with external referrals and lead sources and managing and liaising with these relationships.
Handling communication of significant issues with clients.
Attending training team meetings and Farber events as required.
Developing a positive perception of the Farber brand in the market.

Qualifications

Proven willingness to develop and grow a practice area with the support of firm management
Enrollment in the Trustees program or desire and willingness to enroll in the program would be an asset but is not a requirement
Completion of or willingness to enroll in the Insolvency Administrators Course would be an asset
Consumer insolvency practice experience is considered an asset but is not a requirement
Excellent listening selling and closing skills in the context of our highly professional and ethical standards
Demonstrated track record in achieving sales quotas and results oriented attitude
Strong interpersonal and negotiations skills
Proficiency in personal one-onone marketing; experience in building trust and maintaining long term referral relationships
High personal standards of integrity honesty empathy and trustworthiness
Co-operative team player with an unwavering focus on customer service
Well organized and detail-oriented so that the paperwork flowing from a successful sale can be effectively dealt with by our back-office infrastructure
Assertive confident enthusiastic and a passion for sales with an entrepreneurial spirit
Assume personal ownership and responsibility for your work and actions
Ability to work independently to meet objectives goals and timelines
Excellent time management skills to ensure clients needs are being actively heard and met

Benefits and Perks

Flexible work arrangements
Generous vacation-wellness days and birthday off
Extended health and dental coverage plus virtual doctor services
Employee Assistance Program and mental health resources
Company-matching retirement savings plan
Financial support for professional development
Annual company events
Exclusive access to perks and discounts

Our Culture at Farber

At Farberwerein the business of helping people and that includes our own tocreatingan inclusive diverse andequitableworkplace that celebrates our people and their unique experiences.

Our dedicated culture committee organizes events recognition programs and celebrations throughout the year to foster connection and belonging.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

If you require any accommodations throughout the recruitment processincluding alternate interview formats accessible materials or any other accommodationswe encourage you to contact us at

We thank all candidates for submitting their resume however only those selected for an interview will be contacted.

Required Experience:

Manager

Position:Debt Solutions ManagerLocation:RemoteIndustry:Financial ServicesEmployment Type:Permanent/FulltimeSalary: $50000-$60000Expected Annual Compensation: $60000-$80000Company InformationFarber is one of Canadas oldest largest and most respected debt solution providers. We help Canadians get out ...