Case Manager 2 WOC

This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site.

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

Department:

Job Type:

Exemption Status:

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

This Work Matters!

This temporary work of class (WOC) assignment is expected to last up to six months but could end sooner.

We seek leaders achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity protect the most vulnerable and promote health and wellness for everyone and we uphold the values: Compassion and Care Empowerment Racial Equity Creativity and Integrity. We create a culture of respect trust and understanding for the highly diverse population we serve in our communities.

Join our dedicated Northern Region medical team as a WOC Case Manager 2! We are looking for an adept collaborator to provide complex case management and crucial care coordination for patients navigating our increasingly complex health system. If you are skilled in managing complex care systems and supporting patients with complex medical and social needs this is a wonderful opportunity to make a real difference in patient access and overall care.

As the WOC Case Manager 2 you will:

• Maintain an ongoing caseload to provide support for patients navigating multiple healthcare care settings.

• Perform complex case management duties including assessing evaluating and documenting eligibility for Federal and State program services and benefits.

• Provide referrals to resources when applicants are ineligible for Medicaid or other programs.

• Conduct comprehensive needs assessments with consumers their family guardian and collateral contacts.

• Develop service plans with appropriate levels of service and risk mitigation; coordinate care planning engage in problem resolution and facilitate referrals with agencies individuals and community partners.

• Assess and respond to crisis situations involving patients including referrals to Crisis Line as appropriate; communicate with internal and community-based services for additional support.

• Provide comprehensive team-based medical case management to clients in coordination with the medical provider nurse and other clinic staff; coordinate care with other systems.

• Assist and consult with clients family members medical team and outside agencies in navigating complex service systems such as mental health medical addiction community resources and legal services.

• Document all work with and on behalf of patients in the electronic health record including all visits telephone encounters and other work.

• Participate in quality improvement activities; utilize relevant Case Management data in decision making and planning.

• Research new community-based opportunities; meet with external entities to improve partnerships; develop relationships for shared and conflicting goals.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the Countys attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY: We will consider any combination of relevant work experience volunteering education and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Education/ training equivalent to an associates degree.

• One (1) to four (4) years of relevant experience.

• Must obtain a BLS/ CPR within 30 days of hire.

• A valid drivers license.

• Must pass a reference check.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Registration/certification as a Qualified Mental Health Associate (QMHA) through Mental Health & Addictions Certification Board of Oregon (MHACBO)

*Transferable skills: Your transferable skills are any skills you have gained through education work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION: The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates/interviews

• Background reference and education checks

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidates relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

• A completed online application.

• A resume that explains all related experience (paid or unpaid) and training in your resume.

• A cover letter that expands on your resume addressing how you qualify for the position and why you are interested in the role.

Note: The application resume and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials may be scored and determine your eligibility for an interview.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

ADDITIONAL DETAILS:

Type of Position: This hourly position is eligible for overtime.

Type: Represented

FLSA: Non Exempt

Schedule: Monday to Friday 8:00 am - 5:00 pm

Work Location: This position works onsite at the North Portland Health Clinic 9000 N Lombard St. Portland OR 97203. Ad hoc telework on occasion.

Serving the Public Even During Disasters:

Everyday Multnomah County staff work together to serve as a safety net for our communities. During a disaster this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather natural disaster or other types of community emergency response. During these emergency responses while typically there begins with a call for volunteers county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information please visit the Disaster Service Worker Information page.

In accordance with Oregon Law Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume cover letter and other application materials.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions

Recruiter:

Email:

Phone:

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile: