Patient Collection Representative

Job Description Summary

Entity

Worker Type

Worker Sub-Type

Cost Center

Pay Rate Type

Pay Grade

Scheduled Weekly Hours

Work Shift

Job Description

Entity/Organization: Medical University Hospital Authority (MUHA)
Hours per week: 40
Scheduled Work Hours/Shift: Monday - Friday 8:00 am - 4:30 pm
Pay Basis/FLSA: Hourly / Non-Exempt

Job Purpose:

To provide Customer Service for patients concerning the resolution and management of their patient account(s) and to undertake outbound telephone collection calls to resolve outstanding patient accounts in an automated call center environment. Some evening and weekend work may be required.

Education and Work Experience:

o High School diploma or equivalent education required.

o Must have 6 months of experience working in a medical office setting hospital patient accounting office or AR or bad debt collection outsourcing firm.

o Call center or healthcare collection experience or healthcare patient accounting experience preferred.

o Must be familiar with information systems demonstrate ability to organize and prioritize work provide excellent verbal and written communication and demonstrate customer service recovery skills and the ability to deal with patients and staff in a tactful and diplomatic manner.

o Must exercise good judgment and discretion while following written and verbal instructions and policies.

o Must demonstrate the ability to handle a high volume of patient account calls actions and inquiries. Must be able to manage time efficiently handle a high-volume work queue and recover outstanding receivables at a competitive level with other staff.

Degree of Supervision

o Direct supervision of site management. Available for evening and weekend work as goals and workload dictate.

Licensures Registrations Certifications:

o N/A

Physical Requirements:

o Continuous requirements are to perform job functions while standing walking and sitting. Ability to bend at the waist kneel climb stairs each in all directions fully use both hands and legs possess good finger dexterity perform repetitive motions with hands/wrists/elbows and shoulders and reach in all directions. Maintain 20/40 vision corrected see and recognize objects close at hand and at a distance work in a latex safe environment and work indoors. Frequently list and/or carry objects weighing 20 lbs (/-) unassisted. Lift from 36 to overhead 15 lbs. Frequently work in dusty areas and confined/cramped spaces.

Job Responsibilities:

60%

o Handle inbound and outbound collection calls to and from patients. guarantors and third parties to effectively manage customer accounts resolve patient questions and provide customer service.

o Manage a heavy volume of Patient Accounts in a work queue environment collecting accounts via online payments promises and payment plans while resolving any accounting issues disputes or customer complaints in a customer service-friendly and professional manner.

o Assist patients in completing and applying for financial assistance as needed.

o Update patient demographics insurance information and guarantor information to maintain accurate patient information.

o Accurately and consistently document all collection actions and fully document all collection conversations.

o Comply with all HIPAA privacy regulations and protect the confidentiality and privacy of patients and guarantors and their personal financial records.

o Maintain compliance with federal and state regulations and organizational policies.

35%

o Assist the office with administrative duties as needed including typing contacting insurance companies researching documents copying of records handling mail phone and email requests for insurance companies attorneys patients and any other requests.

o Maintain and manage all incoming and outgoing mail.

5%

Other duties as assigned.

Additional Job Description

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Experience:

Unclear Seniority