Services Solution Manager (Remote)

Who is Trace3

Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate Automate Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine California. We employ more than 1200 people all over the United States. Our major field office locations include Denver Indianapolis Grand Rapids Lexington Los Angeles Louisville Texas San Francisco.

Ready to discover the possibilities that live in technology

Come Join Us!

Street-Smart-Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the big picture. We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice -The Stuff it takes to be a Needle Mover

We get things done and drive results. We lead without a title empowering others through a can-do attitude. We look forward to the goal mentallymapping outevery checkpoint on the pathway to success and visualizing what the final destination looks and feels like.

Teamwork -Humble Hungry and Smart

We are humble individuals who understand how our job impacts the companys mission. We treat others with respect admit mistakes give credit where its due and demonstrate transparency. We bring the weather by exhibiting positive leadership and solution-focused thinking. We hug people in their trials struggles and failures not just their success. We appreciate the individuality of the people around us.

Job Summary

The Services Solution Manager owns the end-to-end sales operations lifecycle for services engagements coordinating all stakeholders to ensure each deal is deliverable contractually compliant and achieves targeted gross profit. This role is accountable for advancing services opportunities from initial scoping through booking serving as the central point of coordination and approval for all pre-sales activities within the Region theyre aligned to.

Core Responsibilities

Services Deal Management

• Own the end-to-end sales operations lifecycle for services deals serving as the central point of coordination and approval from scoping through booking.

• Review and approve LOEs SOWs vendor agreements Project Change Requests (PCRs) and non-billable (NB) time requests for completeness pricing accuracy profitability and deliverability per Trace3 standards.

• Advise scoping resources and Sales on engagement models assumptions and standards; ensure service items and commercial terms are correctly represented to enable successful downstream booking delivery and invoicing.

• Ensure the work package (LOE approval vendor agreements etc.) and client folder are complete for TCA & Project Operations handoffs.

• Participate in pipeline reviews; verify opportunity data and services metadata are current to support automated handoffs demand planning and project creation.

Project Sourcing & Staffing

• Translate pipeline demand into resource requests; coordinate with RMO/VMO to secure the right skill at the right time and the ideal margin.

• Initiate vendor and subcontractor onboarding in accordance with standards and ensure readiness to start upon execution.

Financial Governance

• Validate financial models and margin guardrails prior to approval; surface material risk constraint or exception to Service Operations leadership.

• Confirm alignment between scope pricing billing terms service items and booking requirements to prevent downstream billing/invoicing defects.

Enablement & Communication

• Onboard new Sales resources on services standards delivery handoffs and required pre-sales artifacts.

• Serve as a conduit for non-technical presales issues and cross-functional clarifications through handoff to PM/Project Operations.

• Promote services goals in region and support user adoption of new standards tools processes offerings etc.

Required Qualifications

• Bachelors degree or equivalent experience; 5 7 years in professional services sales/pre-sales operations project management or delivery-adjacent roles.

• Demonstrated acumen across scope pricing cost models gross profit and contractual terms & conditions.

• Proven cross-functional influence partnering with Sales PMO Project Operations Resource Management and Vendor Management.

• Working knowledge of NetSuite Smartsheet and PSA/CPQ/contract tooling (e.g. Provus Conga) preferred.

• Excellent written and verbal communication; able to simplify complex operational requirements for diverse stakeholders.

• Strong problem solving; anticipates operational risks and implements preventative guardrails in pre-sales stage.

• Ability to manage multiple approvals concurrently and deliver under time pressure; strong attention to detail.

Location & Travel

Candidate must be located in the United States within either the Pacific or Mountain Time Zone. There will be occasional travel for regional enablement QBRs and operating reviews (as needed).

The Perks

• Comprehensive medical dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match 529 College Savings Plan Health Savings Account Life Insurance and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership character and passion in all that we do.

Were committed to fostering an inclusive workplace where everyone feels respected valued and empowered to grow. We recognize that embracing diversity drives innovation improves outcomes fosters collaboration boosts teammate satisfaction and builds a more inclusive culture.

As an equal opportunity employer Trace3 bases all employment decisions based on individual qualifications merit and business requirements. We do not engage in discrimination on the basis of race color religion sex (including gender identity sexual orientation and pregnancy) national origin age (40 or older) disability genetic information or any other characteristic protected by federal state or local law.

Any demographic information provided is strictly voluntary kept confidential in accordance with Equal Employment Opportunity (EEO) regulations and will not be used in employment decisions including hiring promotions or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview please email.

***To all recruitment agencies:Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.