flex Senior Manager, Global Property Management Systems

Bethesda, MD - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

This is a temporary role.

The FLEX Senior Manager Global Property Management Systems is part of the Global Operations (GO) department where we strive to enhance the guest experience creating value for both guests and owners while upholding authentic hospitality. This position is part of the GO Global Property Management Systems team. It will support the deployment and future Property Management System (PMS) cloud strategy.

This role provides system-agnostic operational and functional support across all hotel operating models and brands ensuring our PMS ecosystem enables efficient operations consistent service delivery and seamless integration with enterprise systems. The Senior Manager will support the coordination planning requirements definition and execution needed for PMS enhancements deployments integrations and modernization efforts. Responsibilities include providing PMS subject matter expertise assessing operational impacts developing business and operational processes and deployment and business readiness initiatives.

The FLEX Senior Manager Global Property Management Systems will work closely with global and continent stakeholders Global Technology vendors and cross-functional teams to support the Digital & Technology Transformation program and key PMS initiatives. This role requires flexibility to support global partners across Marriott International Headquarters in Bethesda MD as well as international vendors stakeholders and business leads.

CANDIDATE PROFILE

Education and Experience

4-year bachelors degree from an accredited university in a related field appropriate to work of position; or

5 years of hotel experience or other relevant experience using property management systems or related work experience

Experience with Property Management Systems and/or operational experience

Experience with operations and technology initiatives in addition to experience with processes needed to support delivery and ongoing support

Preferred

Experience working with international teams and supporting global systems and operational processes

Equipped with strong presentation verbal and written skills attention to detail

Comfortable in a deadline driven environment often with changing business priorities

CORE WORK ACTIVITIES

1. PMS Strategy Expertise & Operational Alignment

Support the development and evolution of Marriotts multi-platform cloud PMS strategy solutions.

Analyze and document current and future state business processes across brands and operating models identifying gaps risks and opportunities for improvement.

Provide PMS subject matter expertise to guide requirements integrations enhancements and operational decisions.

Evaluate PMS impacts for new openings conversions and enterprise initiatives to ensure operational readiness and alignment with brand and owner expectations.

2. Stakeholder Collaboration & Cross-Functional Partnerships

Partner with Continent Business Leaders Global Technology Deployment Services and vendor teams to interpret requirements and align PMS solutions with operational needs.

Participate in discovery sessions design discussions and integration planning (e.g. PMS CRS PMS Finance PMS Guest Services Systems etc.).

Support property transitions system activations uplift projects and modernization initiatives by bridging technical capabilities with real-world hotel operations.

Communicate risks impacts and solution recommendations to support informed decision-making across business and technology stakeholders.

3. Documentation Training Support & Governance

Contribute to the creation and maintenance of business process documentation operational procedures and best practices applicable across multiple PMS platforms.

Assist in developing training materials e-learning content job aids and FAQs to support property onboarding and user adoption.

Use Jira Confluence and related tools to track requirements document decisions and maintain visibility into enhancements integrations and deployments.

Ensure documentation is accurate user-focused and aligned with operational workflows brand standards and global policy requirements.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Senior Manager

DescriptionThis is a temporary role.The FLEX Senior Manager Global Property Management Systems is part of the Global Operations (GO) department where we strive to enhance the guest experience creating value for both guests and owners while upholding authentic hospitality. This position is part of th...