Director of Operations

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014 Checkrs innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100000 customers including DoorDash Coinbase Lyft Instacart and Airtable.

Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.

About Truework

Truework recently acquired by Checkr provides access to crucial employment income and asset information needed for mortgage loans apartment rentals background checks and more. We are disrupting a $5B industry dominated by legacy incumbents and outdated processes with a better product and intense customer focus. Within Checkr Truework operates independently allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

About the Role

As the Director of Operations you will lead Trueworks entire operations organizationthe engine that powers our verification and customer experience. Youll oversee an 80 person team across verification operations (onshore and offshore) and customer support delivering world-class service while driving operational excellence efficiency and quality at scale.

Youll operate as a startup operations leader within the larger Checkr organization with significant autonomy to build and scale Trueworks operations while leveraging Checkrs resources and infrastructure. Youll partner closely with Product Engineering Customer Success and Sales to ensure operations is both a strategic partner and a reliable execution engine. This role requires both strategic vision and hands-on executionyoull define the operational roadmap while also rolling up your sleeves to optimize processes coach teams and solve problems in real-time. This role will require periodic travel (<25%)

Responsibilities

• Define and execute operational strategy for Trueworks verification and support operations aligning with company growth targets and customer commitments
• Build and lead operations organization of 80 people including 20 onshore verification specialists 50 offshore verification specialists and 8 person support team
• Own operational P&L including cost structure efficiency metrics and resource allocation across onshore and offshore teams
• Manage BPO vendor relationships including performance management contract negotiations expansion planning and quality oversight for Philippines operations
• Drive automation and AI initiatives to reduce manual effort improve quality and scale efficientlyfrom GenAI-powered tools to workflow optimization
• Optimize end-to-end operations metrics including TAT quality CSAT cost per verification and operational efficiency
• Partner with Product/Engineering to prioritize operational tooling automation capabilities and platform improvements
• Scale capacity rapidly for major customer launches and seasonal volume fluctuations while maintaining quality and compliance
• Implement performance management systems with clear metrics coaching frameworks and career development pathways

What You Bring

• 10 years operations experience in high-volume high-accuracy service delivery (BPO verification services financial services or similar)
• 5 years in leadership roles managing teams of 50 people including managing through team leads or managers
• Required: Deep BPO and offshore operations expertise including vendor management and multi-site operations
• Required: Verification or financial services backgroundexperience with employment verification income verification mortgage operations or similar highly regulated operations
• Outbound calling operations experience with understanding of contact center metrics dialer technology and B2B calling strategies
• Proven track record scaling operations through high-growth phases (2-3x volume growth) while maintaining quality
• Experience as startup operations leadercomfortable with ambiguity rapid change and building processes from scratch
• Strategic and execution-focused: thinks 2-3 years ahead while delivering flawlessly today
• P&L and business acumen: understands unit economics cost structure and financial impact of operational decisions
• Technology forward: comfortable with automation AI/GenAI tools APIs and operational systems; partners effectively with engineering
• Data-driven decision making: leverages analytics A/B testing and metrics to identify problems and measure impact

What You Get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical dental and vision coverage
• Unlimited PTO policy Monthly wellness stipend

At Checkr we believe a hybrid work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO San Francisco CA Nashville TN and Santiago Chile. Individuals are expected to work from the office 3 days a -office perks are provided such as lunch five times a week a commuter stipend and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds including those whose histories are impacted by the justice system in accordance with local state and/or federal laws including the San Franciscos Fair Chance Ordinance.

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