Customer Service Rep (Van Nuys)

Los Angeles, CA - USA

Monthly Salary: $ 20 - 23

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The company delivers a wide variety of services tailored specifically to business jet owners including aircraft management on-demand charter aircraft fueling hangar storage and jet Customer Service Representatives primary purpose is to provide a variety of services to aircraft passengers and perfect candidate will pride themselves on professionalism and unbeatable service who is agood conversationalist and outgoing.

Assist customers with requested services such as fuel hangar space catering hotel accommodations andtransportation such as rental cars and limo services
Communicate efficientlywith line service andpilotsusingground radio and phone system
Solicit sales of fuel for all aircraft; provide pricing and delivery information
Responsible for settingup new customeraccounts maintaining records preparingaccountingreports
Successful handling of high volume inbound calls
Serve as liaison between the customer and various departments
Maintain current on local attractions and activities and other information that provide valuable services to our customers.
Other duties and projects asreasonably assigned by theCustomer Service Manager

Required Qualifications:

2 years of customer service experience
- experiencepreferably in luxury goods/services or aviation
Ability to successfully and efficientlymulti-task with high attention to detail
Excellent verbal and writtencommunication skills and problem-solving abilities
Willingness to learn a multitude of new computer programs and aviation software
Must have a valid drivers license and successfully complete background check and DOT look-alikedrug test
Weekend availability is required

Work Environment

The employees main work station is located at the front reception counter adjacent to an airport runway and aircraft ramp near an aircraft hangar in an airport environment. Periodically aircraft noise can be heard.

Compensation

Hourly Range: $20 - $23

Schedule Varies

Sun Air Jets benefits package includes competitive pay per diem 401K with an employer match health insurance (medical dental vision) with company contribution and paid time off (vacation and sick time).

Assist customers with requested services such as fuel hangar space catering hotel accommodations andtransportation such as rental cars and limo services
Communicate efficientlywith line service andpilotsusingground radio and phone system
Solicit sales of fuel for all aircraft; provide pricing and delivery information
Responsible for settingup new customeraccounts maintaining records preparingaccountingreports
Successful handling of high volume inbound calls
Serve as liaison between the customer and various departments
Maintain current on local attractions and activities and other information that provide valuable services to our customers.
Other duties and projects asreasonably assigned by theCustomer Service Manager

Required Qualifications:

2 years of customer service experience
- experiencepreferably in luxury goods/services or aviation
Ability to successfully and efficientlymulti-task with high attention to detail
Excellent verbal and writtencommunication skills and problem-solving abilities
Willingness to learn a multitude of new computer programs and aviation software
Must have a valid drivers license and successfully complete background check and DOT look-alikedrug test
Weekend availability is required

Work Environment

Compensation

Hourly Range: $20 - $23

Schedule Varies