Senior Product Manager Beyond 12 Month FTC

Role OVO-View

Team: Product

Salary banding: 65000 - 75000

Experience:Expert

Contract Type: 12 Month Fixed Term Contract

Working pattern: Full-Time

Reporting to:Head of Loyalty

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Dynamic Innovative Customer focused

Top 3 qualities for this role:Proactive Commercial minded Insight & data-led

Where youll work:

Depending on the needs of your business area we expect hub based people to be in the office at least once a week and to go to OVO Connection events in-person.

Youll be assigned to the closest one of our three hub offices Bristol Glasgow or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop is designed to inspire people help them connect and bring big ideas to life.

Everyone belongs at OVO

At OVO we are on a mission to solve one of humanitys biggest challenges the climate crisis. And we know it takes all of us to change the world. Thats why we need diverse people from all abilities gender identities ethnicities ages sexual orientations life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. The Beyond team which youll be joining plays a gigantic role in making that happen. Heres how:

Beyond is all about rewarding OVO customers for their loyalty - adding value beyond the traditional energy supplier relationship. By creating innovative ways to engage customers we help deepen relationships reduce churn and connect people more closely to our zero carbon mission.

This role in a nutshell:

As a Senior Product Manager in the Beyond team youll help shape and deliver the Beyond strategy. Youll set the longer-term roadmap for a significant product area ensuring it reflects customer needs behavioural insight commercial opportunity and strategic alignment with OVO. You will create and execute a plan that youve crafted through data customer research and a strong understanding of the role Beyond plays across OVO.

This is a role for someone who brings expert product craft deep customer insight and strategic clarity - and can translate all of that into a compelling product that teams and stakeholders can rally behind and deliver.

Your key outcomes will be:

Shaping and owning the product direction

• Define and evolve the multi-quarter product strategy and roadmap for your area of Beyond ensuring it aligns with broader proposition goals.
• Identify and prioritise the biggest opportunities to drive customer value engagement and loyalty balancing long-term ambition with short-term impact.
• Use insight data and behavioural understanding to make strategic choices that set Beyond up for measurable business success.

Be the expert on Beyond customers

• Develop a deep evidence-based understanding of Beyond customer behaviour - combining qualitative research app analytics retention data and commercial insight.
• Bring the voice of the customer into every workshop prioritisation session and stakeholder discussion - ensuring decisions are grounded in real needs motivations and pain points.
• Proactively uncover unmet needs and identify new strategic opportunities based on behavioural patterns and market signals.

Drive alignment and influence across OVO

• Communicate product direction and rationale with clarity and confidence to senior stakeholders simplifying complexity and building alignment around key decisions.
• Act as the storyteller for your product area ensuring the wider business understands the long-term vision and the path to get there.
• Work with OVOs wider product and tech teams on release processes and incident management ensuring Beyonds needs are represented - enabling delivery at pace.

Ensure high-quality delivery through expert product craft

• Apply strong product fundamentals - discovery experimentation hypothesis design success metrics delivery patterns and JIRA management.
• Ensure your squad is positioned to execute effectively setting clear expectations around the problems to solve the impact to achieve and the standards of quality.
• Leverage your experience to remove blockers and maintain a high bar for product excellence.

Youll be a successful Senior Product Manager here at OVO if you

• Have a track record of delivering strong results as a product manager.
• Bring a deep understanding of customer behaviour and can translate qualitative and quantitative insight into compelling product decisions.
• A history of creating solutions and experiences people love and find intuitive.
• Can confidently set direction in ambiguous environments creating clarity where none exists.
• Are a strong communicator and storyteller able to influence at all levels and build alignment across diverse teams.
• You have strong analytical skills able to cut through opinions with data
• Are commercially minded and have experience with customer retention and relevant commercial/customer metrics.
• Have mastered the fundamentals of product delivery - discovery experimentation (AB testing) user stories requirements agile practices.
• Thrive in environments where pace ownership strategic thinking and bold ideas are valued.
• Know what amazing app-first customer experiences look like.
• Are proactive meticulous and driven in how to operate and deliver.

Lets talk about whats in it for you

Well pay you between 65000 and 75000 depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us and you flexibility to match your experience to our zero carbon mission.

Youll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVOand theres flex pay. Well give you 9% Flex Pay on top of your salary 4% of this is auto enrolled into your pension and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits including our green benefits which weve put at the heart of our offering add to your pension or even take it as cash.

Heres a taster of whats on offer:

For starters youll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level critical illness cover life assurance health assessments and more

For your wellbeing
With gym membership travel insurance workplace ISA will writing services dental insurance and more

For your lifestyle
With extra holiday buying discount dining home & tech loans and supporting your favourite charities with give-as-you-earn donations

For your home
Get up to 400 towards any OVO Energy plan plus great discounts on solar smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people we need to listen to each others experiences and find ways to build a truly inclusive and diverse workplace. As part of this we have 8 Belonging Networks at OVO. Led by our people for our people - so when you join OVO you can play a part - big or small - with any of the Networks. Its up to you.

Oh and one last thing...

Wed be thrilled if you tick off all our boxes yet we also believe its just as important we tick off all of yours. And if you think you have most of what were looking for but not every single thing go ahead and hit apply. Wed still love to hear from you!

If you have any additional requirements theres a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.

Required Experience:

Senior IC