Business Intel Engineer I, RingBlink Customer Service Engineering Services

Role Summary
We are seeking a Business Intelligence Engineer to join our Customer Service Engineering Services team at Ring & Blink. This role focuses on delivering reliable reporting and analytics today while gaining exposure to and contributing toward the teams evolution into next-generation analytics and data consumption patterns beyond traditional static dashboards.
You will build and maintain analytics solutions using tools such as Tableau and Amazon QuickSight while also partnering with senior BI and Data Engineers to support emerging approaches to analytics automation and AI-enabled insights as the data platform matures. This role is execution-focused with strong opportunities for learning growth and increasing ownership over time.


Role Context
The team is migrating customer support data to a new dedicated Redshift cluster as part of a broader effort to establish full ownership of our data platform. Core data designs and migration plans are already defined. This role will support migration execution and data validation as needed while maintaining a primary focus on ongoing reporting analytics delivery and documentation before during and after the migration.


Key job responsibilities
Build maintain and enhance analytics solutions including dashboards and reports using Tableau QuickSight and other reporting or analytics interfaces to support operational and business decision-making

Partner with senior BI Engineers to translate reporting requirements into clear accurate and maintainable analytics outputs

Support the data migration effort by executing defined migration or backfill tasks validating migrated data and helping ensure reporting continuity during the transition to the new Redshift cluster

Perform data validation and reconciliation to ensure accuracy and consistency between source systems and the new data platform

Write and maintain SQL queries to support reporting ad-hoc analysis migration validation and data quality checks

Partner with senior BI and Data Engineers to support and learn emerging analytics patterns such as automated insights AI-assisted analysis or alternative data consumption experiences as the team evolves beyond static reporting

Create and maintain clear structured documentation for datasets reports migration steps validation results and known data caveats

Help identify data quality issues inconsistencies or reporting gaps and escalate findings with clear context and proposed next steps

Follow established data governance security and access guidelines when handling customer support data

Support post-migration reporting updates including updating dashboards queries and data sources to align with the new platform

About the team
The CS Engineering Services team powers customer service operations for Blink and Ring unifying expert Salesforce developers software engineers BI engineers and data scientists. We deliver innovative solutions that enhance customer experience and agent effectiveness through advanced solutions and data-driven insights. Our culture emphasizes rapid prototyping creative problem-solving and continuous learning through cross-training. Team members are empowered to think strategically and propose innovative approaches to complex problems.

- 2 years of analyzing and interpreting data with Redshift Oracle NoSQL etc. experience
- Experience with data visualization using Tableau Quicksight or similar tools
- Experience with scripting language (e.g. Python Java or R)
- Knowledge of data warehousing and data modeling
- Experience that includes strong analytical skills attention to detail and effective communication abilities
- Experience working with code repositories (e.g. Git) including reviewing updating and maintaining analytics or data-related code

- Knowledge of data modeling and data pipeline design
- Experience with AWS services including S3 Redshift Sagemaker EMR Kinesis Lambda and EC2
- Experience using Salesforce
- Experience working in a fast-paced team environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $74100/year in our lowest geographic market up to $165600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.