QA (Intermediate) 0482-0615

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.

Description

Position Summary

Seeking a highly skilled and detail-oriented QA Test Analyst with 5 years of QA experience to support the implementation of the Genesys Cloud CX Contact Centre as a Service (CCaaS) solution including Verint Workforce Management Enterprise and amp; Essentials Verint Quality Management.
The successful candidate will work closely with external vendors and internal stakeholders to validate system functionality performance and integrations. They will contribute to the testing strategy execute functional and integration tests ensuring that the solutions meet CCaaS replacement project goals.

Key Responsibilities

Design execute and maintain manual and automated test cases based on business and technical requirements.
Conduct functional regression integration and user interface (UI) testing across Genesys Cloud CX and Verint platforms.
Support User Acceptance Testing (UAT) coordination and resolution of reported issues.
Work collaboratively with IOS senior Test Analyst Business Analysts and vendors to support test planning and execution.
Investigate issues identified during testing or reported from production analyze application logs and escalate as needed.
Log and track defects using tools such as JIRA or Azure DevOps ensuring accurate and timely issue resolution.
Contribute to reporting on test progress defects and risks and support Operations Contact Centre management with documentation and updates.
Coordinate with IT teams to support setup of test environments and tools as needed
Identify areas for improvement in testing processes and recommend quality enhancements.

Qualifications

Bachelors degree in Computer Science Information Technology or a related field.
Proven experience in software testing preferably within public sector or service-focused environments.
Familiarity with contact centre technologies; experience with Genesys Cloud CX Verint WFM or Verint QM is considered an asset.
Strong understanding of software testing methodologies including functional integration regression load testing and UAT.
Proficiency in test management and defect tracking tools (e.g. Azure DevOps JIRA TestRail or equivalent).
Experience with automated testing tools is an asset.
Excellent analytical documentation and communication skills.
Ability to work independently and collaboratively in a cross-functional project environment.
Strong attention to detail and a commitment to delivering high-quality results.

Organizational Competencies Expected

Client Focus
Accountability and Ownership
Adaptability and Flexibility
Communication and Collaboration
Problem Solving and Judgment
Commitment to Quality and Continuous Improvement
Organizational Awareness

Deliverables

Key Responsibilities

Design execute and maintain manual and automated test cases based on business and technical requirements.
Conduct functional regression integration and user interface (UI) testing across Genesys Cloud CX and Verint platforms.
Support User Acceptance Testing (UAT) coordination and resolution of reported issues.
Work collaboratively with IOS senior Test Analyst Business Analysts and vendors to support test planning and execution.
Investigate issues identified during testing or reported from production analyze application logs and escalate as needed.
Log and track defects using tools such as JIRA or Azure DevOps ensuring accurate and timely issue resolution.
Contribute to reporting on test progress defects and risks and support Operations Contact Centre management with documentation and updates.
Coordinate with IT teams to support setup of test environments and tools as needed
Identify areas for improvement in testing processes and recommend quality enhancements.

Must Haves:

5 years experience Designing executing and maintaining manual and automated test cases based on business and technical requirements.
5 years experience and nbsp;Conducting functional regression integration and user interface (UI) testing across Genesys Cloud CX and Verint platforms
5 years experience and nbsp;Supporting User Acceptance Testing (UAT) coordination and resolution of reported issues.
5 years experience and nbsp;Working collaboratively with IOS senior Test Analyst Business Analysts and vendors to support test planning and execution.
5 years and nbsp;Investigating issues identified during testing or reported from production analyze application logs and escalate as needed.

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.DescriptionPosition SummarySeeking a highly skilled and detail-oriented QA Test Analyst with 5 years of QA experience to support the implementati...

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.

Description

Position Summary

Seeking a highly skilled and detail-oriented QA Test Analyst with 5 years of QA experience to support the implementation of the Genesys Cloud CX Contact Centre as a Service (CCaaS) solution including Verint Workforce Management Enterprise and amp; Essentials Verint Quality Management.
The successful candidate will work closely with external vendors and internal stakeholders to validate system functionality performance and integrations. They will contribute to the testing strategy execute functional and integration tests ensuring that the solutions meet CCaaS replacement project goals.

Key Responsibilities

Design execute and maintain manual and automated test cases based on business and technical requirements.
Conduct functional regression integration and user interface (UI) testing across Genesys Cloud CX and Verint platforms.
Support User Acceptance Testing (UAT) coordination and resolution of reported issues.
Work collaboratively with IOS senior Test Analyst Business Analysts and vendors to support test planning and execution.
Investigate issues identified during testing or reported from production analyze application logs and escalate as needed.
Log and track defects using tools such as JIRA or Azure DevOps ensuring accurate and timely issue resolution.
Contribute to reporting on test progress defects and risks and support Operations Contact Centre management with documentation and updates.
Coordinate with IT teams to support setup of test environments and tools as needed
Identify areas for improvement in testing processes and recommend quality enhancements.

Qualifications

Bachelors degree in Computer Science Information Technology or a related field.
Proven experience in software testing preferably within public sector or service-focused environments.
Familiarity with contact centre technologies; experience with Genesys Cloud CX Verint WFM or Verint QM is considered an asset.
Strong understanding of software testing methodologies including functional integration regression load testing and UAT.
Proficiency in test management and defect tracking tools (e.g. Azure DevOps JIRA TestRail or equivalent).
Experience with automated testing tools is an asset.
Excellent analytical documentation and communication skills.
Ability to work independently and collaboratively in a cross-functional project environment.
Strong attention to detail and a commitment to delivering high-quality results.

Organizational Competencies Expected

Client Focus
Accountability and Ownership
Adaptability and Flexibility
Communication and Collaboration
Problem Solving and Judgment
Commitment to Quality and Continuous Improvement
Organizational Awareness

Deliverables

Key Responsibilities

Design execute and maintain manual and automated test cases based on business and technical requirements.
Conduct functional regression integration and user interface (UI) testing across Genesys Cloud CX and Verint platforms.
Support User Acceptance Testing (UAT) coordination and resolution of reported issues.
Work collaboratively with IOS senior Test Analyst Business Analysts and vendors to support test planning and execution.
Investigate issues identified during testing or reported from production analyze application logs and escalate as needed.
Log and track defects using tools such as JIRA or Azure DevOps ensuring accurate and timely issue resolution.
Contribute to reporting on test progress defects and risks and support Operations Contact Centre management with documentation and updates.
Coordinate with IT teams to support setup of test environments and tools as needed
Identify areas for improvement in testing processes and recommend quality enhancements.

Must Haves:

5 years experience Designing executing and maintaining manual and automated test cases based on business and technical requirements.
5 years experience and nbsp;Conducting functional regression integration and user interface (UI) testing across Genesys Cloud CX and Verint platforms
5 years experience and nbsp;Supporting User Acceptance Testing (UAT) coordination and resolution of reported issues.
5 years experience and nbsp;Working collaboratively with IOS senior Test Analyst Business Analysts and vendors to support test planning and execution.
5 years and nbsp;Investigating issues identified during testing or reported from production analyze application logs and escalate as needed.