Switchboard Operator
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Job Location:
Springfield, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY:
The Switchboard Operator is responsible for the operation of the switchboard communication system. This role exhibits a high level of professionalism and legendary customer service with every caller.
ESSENTIAL FUNCTIONS:
- Projects a positive and professional company image.
- Answers inbound calls and routes accordingly.
- Takes detailed and accurate notes / call back information and route to appropriate recipient.
- Places outbound calls as requested by staff or customers.
- Handles customer/guest inquiries and customer assistance as required.
- Assists Executives Administrative Assistants and other Outfitters in connecting telephone calls conference calls etc.
- Uses diplomacy and tactful judgment in screening and potentially rerouting calls for executives and other limited-access VIPs.
- Supports inbound outfitter/associate requests as appropriate.
- Self-monitors call times for adherence to efficiency and quality goals.
- ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma
KNOWLEDGE SKILLS AND ABILITY
- Friendly and effective communication skills
- Excellent speaking voice
- Superb customer service skills
- Knowledge of switchboards and phone systems
- Able to respond quickly and provide effective customer service in a fast-paced environment
- High integrity and ability to maintain strict confidentiality
- Strong attention to detail
- Calm under pressure or in conflict
TRAVEL REQUIREMENTS:
- N/A
PHYSICAL REQUIREMENTS:
- Regular computer work and sitting
- Occasional walking standing and lifting
INDEPENDENT JUDGEMENT:
- Performs tasks and duties under general supervision using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures policies and practices.
Part Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!
- Dental
- Vision
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at
Key Skills
- Forklift
- Calipers
- Basic Math
- Heavy Equipment Operation
- Math
- Packaging
- Mechanical Knowledge
- Paving
- Fireworks
- Clamp Truck
- Excavator
- Manufacturing
About Company
Bass Pro Shops is your trusted source for quality fishing, hunting, boating and outdoor sporting goods. Inspiring people to enjoy & protect the great outdoors.
