LPN Case Coordinator- Homecare
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Job Location:
Ravenna, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Nationally recognized senior home care agency serving Portage & SummitCounties has an opening for a LPN Case Coordinator.
POSITION PURPOSE: The Case Coordinator is responsible establishing and maintaining business relationships with clients and referral sources. The care manager implements and coordinates client services and generates business from referral sources.
PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:
- Meet with client and family to accurately complete all admission paperwork and assure the client and family understand the Care Planand their responsibilities.
- Follow up on lead calls and conduct telephone and face-to-face interviews with prospective clients.
- Schedule and facilitate initial and ongoing client and caregiver meetings.
- Review services and cost of care with client and complete client service agreement and initial paperwork.
- Schedule conduct and document home visits collecting client feedback on caregiver performance of duties. Address problems as required.
- Develop the Plan of Care in accordance with client needs and wishes; update as warranted.
- Conduct supervisory visits in the home and ensure that services are provided in accordance with the Plan of Care.
- Effectively resolve complaints and incidents.
- Evaluate client and employee satisfaction.
- Provide feedback to office manager regarding caregiver job performance.
- Execute the orientation for newly hired caregivers
- Independently respond to and resolve client complaints and concerns.
- Maintain positive relationships with clients and referral sources.
- Maintain predictable and regular attendance.
- Perform other functions as deemed appropriate by the management team.
- Maintain absolute confidentiality of all information pertaining to employees clients and clients families.
REQUIRED JOB KNOWLEDGE AND SKILLS:
- Certified as a Licensed Practical Nurse
- Experience in the home care business a plus
- Proficiency with Microsoft Office (Word Excel and Outlook) applications scheduling systems and other healthcare industry-related software.
- Ability to listen and communicate clearly fluently and diplomatically both orally and in writing.
- Ability to remain flexible resilient calm and maintain a sense of humor in all situations.
- Present a well-groomed image that reflects the professionalism of the business.
- Ability to plan organize prioritize and accurately complete work activities within deadlines while managing interruptions.
- Work independently and proactively with minimal direction and/or supervision.
- Ability to generate goodwill for the Agency with staff clients their family members and referral sources. Demonstrate a strong commitment to client service excellence.
- Ability to form relationships and maintain rapport with clients and referral sources.
- Demonstrate the ability to work well with a team.
- Ability to lawfully work in the U.S.
Required Experience:
IC
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
PURPOSE OF AN ANGEL: To provide physical assistance, mental engagement, and emotional support in helping our clients to age in place right in the comfort of the...
