ETIC, Account Manager Manager

WhoWereLooking For

Do you have a proventrack recordof delivering exceptional client experience and service creating efficient buying processes for clients andestablishingrhythm andrigouraround account management disciplines

Werelooking for aManagerto focus on deliveringaccount management excellenceas part of our relationship management capability.Therole supports a portfolio of clients and delivers adefined catalogue of account management servicesthatpromoteexcellent service for both internal and external clients.

Key activities include:

• Establishing account team meetings

• Pipeline reviews

• Opportunity management in Salesforce

• Input into key processes around reporting and service agreements

You will work directly with clientspredominantly intheprocurement spacedelivering meaningful interactions that createa positiveand consistent client experience.

About the Account Management Role

ThisManager-levelrole focuses on deliveringbest-in-class account managementacross a portfolio of clients providing a defined suite of services.

The Account Management team supports the firmsPriority ClientProgramme and this role is part of a wider community dedicated to those priority clients.

Depending on the client profile the role mayworkalongsideaSenior Manager with both contributing to:

• Accountmanagementbestpractice across the full sales cycle

• A consistently high-quality client experience

• Strong collaboration across teams

• Incremental growth for the firm

You will be part of a team of account management specialists where sharing best practicessuccessprinciples and client managementexpertiseis critical to evolving the service we provide. The role also leverages firmwide insight and trends to support sales performance across the priority client portfolio.

Your Responsibilities

As part of the Account Management team you willbe responsible for:

• Creating anaccount cadence ensuring firmwide account teams are aligned on client priorities and strategy

• Bringingdiscipline structure and supportto account teams through management information market insight knowledge sharing and meeting preparation

• Supporting internal networks (e.g.Commercial Excellence Risk Finance) to build a suite ofexpertiseacross the client portfolio and drive efficiencies in responding to client requests

• Owning the delivery oftimelyclient reporting including regulatory reporting working with Integrated Services to ensure accuracy and consistency

• Supporting the creation ofvalue reportsand other client-facing collateral

• Acting as asubject matter experton account excellence technology (e.g.Salesforce) ensuring it enhances client service

• Ensuringdata hygiene and accuracyacross Salesforce client records including sales pipeline information to enable collaboration and a single view of client activity

• Tracking client stakeholder changes using tools such as LinkedIn andmaintaininggovernance across Salesforce contact records and client outreach cadence

• Drivingclient feedback volumes creating feedback loops back into account teams and embedding client insight into all activity

Skills and Experience Required

• Excellent communication skills with strong gravitas when engaging senior stakeholders (clients and internal leaders)

• Expert understanding ofbest practice account management with the ability to implement strategic and tactical initiatives

• Creative communicator able to articulate key business messages to diverse audiences

• Proventrack recordincustomer service account management and saleswithin a highly competitive B2B environment

• Proactive self-starter able to manage a personal portfolio while working effectively within a team

• Highly collaborative contributing actively to the wider Account Management capability

• Understanding of sales methodologies and their application to building meaningful client relationships

• Strong attention to detail ensuring accuracy in client-facing materials and reports

• Solid understanding ofCRM platforms; Salesforce knowledge is an advantage

About the Team

The Account Management team focuses on the firmspriority accounts across multiple segments supporting Lead Relationship Partners and account teams to drive profitable revenue growth and deliver exceptional client value.

This role sits within theAccount Management capability which is part of theSales capabilityunder theSales and Marketing function. The team supports all aspects of professionalservicesmarketing sales support and business development.

Working closely with theClients and Markets Executive the team builds and sustains competitive advantage by executing the firms go-to-market strategy throughexpertise talent and assets. Our culture is rooted in:

• Client-centricity

• Commercial mindset

• Consistent quality and excellence

These principles underpin everything wedoevery day.