Customer Service Assistant

• West Suffolk Council
• Address: West Suffolk House Western Way Bury St Edmunds IP33 3YU
• Salary: 25989 - 28598 per annum plus excellent employee benefits package
• Hours: 37 hours per week
• Contract: 12-month temporary contract
• Reference: 0549

About the role

We are about to see the biggest changes to waste and recycling which will impact our 80000 households in West Suffolk and also all of our businesses. Under the governments Better Recycling policy new collections will be introduced to include weekly food waste dry recycling and changes to separating commercial waste.

We are looking for two Customer Service Assistants to join our busy team helping West Suffolk Council to support our customers and communities with the changes to our waste collections.

You will work as part of the Customer Services Team to provide frontline support to our customers focusing on Better Recycling queries using a range of channels including phone calls emails social media and e-forms. Ideally you will have a good working knowledge of local government services such as housing waste planning and licensing though applications are welcomed from individuals who are willing to learn new services and systems.

What you will need

You will preferably have recent experience of working in a customer-focussed role. You will have excellent attention to detail be an effective communicator and enjoy working at a fast pace. We are looking for someone who responds positively to change and can make a difference to our customers.

Please refer to the job description and person specification for full details of this exciting opportunity.

Why work for us

Our benefits include:

• holiday entitlement of 25 days increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• generous pension scheme contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 26%
• life assurance a payment of three times your annual salary
• flexible working options to enable work/life balance
• agile working - ability to work in the office and from home
• access to a unique employee benefits package which includes discounts and cashback on supermarkets high street shops holidays mobile phones electrical goods savings and loan schemes and many other products and services
• salary sacrifice benefits including Cycle to Work scheme Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
• rail and bus staff discounts
• a range of Health and Wellbeing initiatives including an employee assistance programme
• discounted membership at Abbeycroft Leisure centres
• a culture of learning inspiring staff to focus on continuous learning
• modern office accommodation.

To find out more

For an informal discussion and further information please contact Angela Robertson Customer Services Team Leader on or email:

How to apply

Please note we are unable to accept CVs please follow the online application process to apply

Online application

Closing date: 12am4 January 2026.

Interview date: week commencing 19 January 2026.

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.