Senior Principal Technical Program Manager, Customer Requirements

Position Overview:

This Senior Principal Technical Program Manager Customer Requirements role manages direct engagement withthe customertechnical team to refine requirements and manage the ongoing change in this role will require a blend ofcustomer-facingskills ability to manage process rigor and successfully document and driveconsensus(internallyand externally) ondatacenter requirements.

Key Responsibilities:

The successful candidate will have experience and practicalexpertisein the following:

• Execute independently to drive regular external engagements with customers and translate requirements into formats needed for execution teams to deliver on time and within cost commitments.
• Leading through influence.This role is a leadership position that will require influencing customers externally and design engineering supplychainand commercial leadership internally to drive a successful delivery engagement with Fleets end customer.
• Partner with end-users/customers to drive closure on their needs into artifacts thatdefine:building form factor availabilityrequirements datacenter whitespace layout (busways cooling systems networking) into clear requirements that can be executable and well-definedrequirements.The right candidate can strike the right balance between ensuring execution teams have sufficient detail to progress their work whilemaintainingcustomer satisfaction around flexibility and openness to meeting their needs
• Shape and define our external engineering change request process that manages scopescheduleand cost changes.They mustbecapable of adapting theprocess tomeet the evolving and unique nature of individual engagements driving adherence toprocessand capable of applying the correct judgement tothe rightsize process situationally.
• Postlease signature the person in this role must be capable of adapting product definitions and working with internal commercial and legal teams (as necessary) to update commercial contracts.
• The right candidate shall be capable of engaging SMEs and experts across a broad range of subject areasincluding:Datacenter form factor power and coolingnetworkand whitespace layoututilityand behind-the-meter power contracting and whitespace definition (rack layout containmentpowerand cooling distributionetc.)
• Candidatesmust have excellent communication skills to synthesizecomplex requirements and their implementation details intoa quick executive summary. They should also understand TCO and schedulethe impactof a desired change.

Qualifications:

• 10 years of experience managing complex programs in technical solution delivery (preferably in the datacenter space)at scale: either as part of acloud operator (Fleet customer) or through anotherdatacenter developer.

• The right candidate willpossessdemonstrable technical depth in key data center domains such as power cooling and networking and will be capable of rapidly expanding their knowledge across adjacent disciplines to support evolving customer and project needs.Whileexpertiseacross a broad array of disciplinesisntstrictlyyou must be able to engage across all disciplines needed to deliver a product.

• Demonstratedexamples of leading complex programs frominceptionto deliveryisa must.
• Communication/Presentation Skills: Skill in Microsoft using/adaptingJIRAis a mapping experience is also valuable.

• Ability to analyze schedule data and communicate findings clearly.

• Bachelors degree in Electrical Engineering Mechanical Engineering or Computer Science or related field is preferred.

• Detail-oriented with strong organizational skills.

• Effective communication and collaboration across multidisciplinary teams.

• Analytical mindset for identifying risks and optimizing schedules.

• Ability to work under pressure and manage multiple priorities.

• Strong analytical organizational communication and problem-solving skills with the ability to manage competing priorities

Required Traits and Skills:

• Integrity and Ethical Standards: Build trust ensure fairness and foster long-term transparent relationships with suppliers.

• Effective Communication: The ability to clearly convey expectations and requirements to suppliers and negotiation parties while understanding their needs and concerns. Comfortable delivering written and verbal presentations to internal leadership teams.

• Emotional Intelligence (EQ): Ability to understand the emotions cultural nuances and motivations of others while effectively managing ones own emotions during high-pressure negotiations.

• Strategic Thinking: Recognize how supplier relationships and negotiations align with the broader organizational goals while aiming for outcomes that benefit both parties.

• Critical Thinking Skills: Finding innovative solutions and being flexible in addressing unexpected challenges.

• Analytical Ability: Make data-driven decisions assess cost structures and identify potential risks ensuring informed and strategic outcomes.

• Influence and Persuasion: Able to effectively advocate for their position build consensus and secure favorable agreements without compromising relationships.

• Operational Paranoia: Anticipate risks identify vulnerabilities and proactively implement mechanisms to prevent and minimize disruptions and safeguard safety security availability and scale.

• Relationship Management: Cultivate trust collaboration and long-term partnerships while building a broad network that provides valuable benchmarking industry insights and alternative sourcing options.

Expected Salary Range:

$180000 - $225000 plus Bonus

Fleet Data Centers Employment

Fleet Data Center employees enjoy competitive compensation and comprehensive benefits including 100% employer-covered medical dental and vision insurance a 401K program standard paid holidays and unlimited PTO.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the organizations ongoing needs.

Fleet Data Centers is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age race color religion sex national origin sexual orientation gender identity disability or veteran status.

If you need assistance applying for any of our open positions please contact us at

Required Experience:

Manager