Systems Engineer (Copilot) (Redeployment 21769)

• Suffolk County Council
• Address: Endeavour House Ipswich IP1 2BX - Hybrid working
• Salary: 34434 per annum (pro rata for part time)
• Hours: 37 hours per week flexible working options available
• Contract: Fixed Term or Secondmentfor 2 years (project/task)

This advert is open to current redeployment Suffolk County Council staff only

At Suffolk County Council collaboration is at the heart of what we do. As a System Engineer in the newly formed Copilot Centre of Excellence team within IT youll work with colleagues and partners to build trust share ideas and deliver solutions that make a lasting impact.

Reimagine the possibilities.

Your role and responsibilities

You will be developing Copilot AI Agents within the organisation to improve business productivity working with colleagues within the organisation to improve their processes and to support those individuals to build their own agents

• Work closely with the System Analyst in the team to build AI Agents that support the teams pipeline of work.
• Support the governance that will include the monitoring of Agent usage and gateway processes for promotion of Agents through environments.
• Provide support to Agent developers within the organisation and enable them to self-serve the MS Copilot technology safely.
• Advise on differences between Copilot flavours from Chat to Studio and keep up to date on Microsoft functionality changes.

You will need

• Previous knowledge in solution development or process change to build AI agents used throughout Suffolk County Council.
• Enthusiasm to learn new technologies. The role will come with training but you will need to take personal responsibility to undergo some of the training.
• Good inter-personal skills to liaise with your direct team and customers on questions and issues they may have.
• Experience of working within a multi-disciplinary team environment.
• Ability to understand technical documentation and utilise that learning.

You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

The IT Service as part of the Corporate Services directorate supports colleagues across the organisation to get the most from their technology provision.

The Copilot Centre of Excellence will be based within the Corporate Services Product Team where it will be ideally placed to work alongside the Automation Centre of Excellence to influence and transform internal business productivity as well as developing external solutions for Customer experience.

The team is dedicated agile and implements solutions across the organisation many of which are accessible and used by all employees. This uniquely allows individuals within the team to have a wide influence and obvious impact on the way the organisation works.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.

For more information

Please contact Carol Mitson (she/her) for a casual conversation. You can reach her by calling or emailing .

If you want to apply for a secondment read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile (JPP) (Word).

Step 2 - Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.

1. Give an example of how you have worked with cross-functional teams or external partners (such as suppliers or public sector organisations) to deliver a technology solution.

2. Can you describe a time when you responded to a complex service request or incident ticket How did you ensure the customers needs were met efficiently and professionally

3. Tell us about a time when you had to adapt quickly to a significant change in technology or working practices. How did you manage the transition

4. Give an example of how you brought creativity or innovation into your work particularly in the context of supporting or developing AI technologies.

Please note:Without a supporting statement your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

Do you need any reasonable adjustments to help you to applyIf you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator.

You can find examples of possible adjustments on ourReasonable Adjustment pages. If youre invited to the next stage youll have another chance to request adjustments.

Closing date:11.30pm 4 January 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid