Social Community & Content Strategist Eastern Europe

Jobs Summary:
The Social Community & Content Strategist - Eastern Europe supports iHerbs European marketing strategy with a focus on growing social media presence by creating curating and localizing engaging content for platforms such as TikTok Instagram Meta and other emerging social platforms.

Supporting the wider marketing and paid media teams efforts to grow awareness of iHerb in the region. This role requires understanding of Eastern European customers behaviour with a focus on developing brand awareness and engagement through culturally relevant UGC-style content.

Job Expectations:

In this role you are expected to:

• Provide a native cultural perspective on Eastern European health and wellness customers by researching market differences to help iHerb target customers effectively
• Be the voice of Eastern Europe when informing the wider European marketing teams strategy
• Develop engaging TikTok and Instagram content strategies tailored to Eastern European audiences carried through to execution
• Partner with creative teams and external agencies and local creators/UGC contributors to develop high-quality content
• Define and build social strategies relevant to the market
• Adapt global brand messaging into culturally relevant formats for Eastern European markets to support on site promotional execution and advertising development outside of social
• Collaborate effectively with cross-functional teams in a fast-paced environment
• Work closely with the Marketing Manager Europe whilst collaborating closely with the Global Social/Brand team based in the US

Key Responsibilities:

Strategy Development

• Serve as the Eastern European voice of the customer. Provide country- and category-specific insights to inform creative development by building strategies tailored to the Eastern European market

Content Development & Execution

• Drive the end-to-end content development process including creation editing and publishing to ensure assets are optimized for social platforms such as TikTok Instagram Meta and Pinterest
• Conduct A/B testing and implement learnings to optimize performance. Track content results across multiple platforms and apply insights to improve future executions
• Use internal performance tools to track KPIs and report results to the wider Marketing team

Creator & Community Management

• Scout onboard and build creator communities across Eastern European markets
• Maintain relationships and manage day-to-day communication with creators across Eastern European markets
• Develop creative briefs aligned with marketing strategies and effectively brief creators

Cross Functional Collaboration

• Collaborate with marketing creative and global brand teams to support campaign executions
• Coordinate with external partners and agencies on production deliverables
• Share market insights that support broader European content initiatives
• Develop creative briefs aligned with marketing strategies and effectively brief creators

Data & Reporting

• Able to set track and report against KPIs that directly link to commercial targets and performance goals (Engagement rate Content views & completion rate CTR CPA ROAS
• Creator performance metrics (e.g. output volume conversions Spark Ads performance)
• Translates performance insights into actionable recommendations to optimize future content and campaigns

Communication

• Strong ability to communicate effectively with a variety of stakeholders across regions and teams.
• Capable of presenting ideas creative concepts and performance insights clearly and persuasively
• Comfortable collaborating with cross-functional teams providing updates and ensuring alignment across Marketing Creative and Global Social teams

Knowledge Skills & Abilities:
Required

• Strong proficiency in TikTok and Instagram content creation (filming and editing)
• Native Polish language preferred. Knowledge of any additional Eastern European language is considered a strong plus
• Understanding of Eastern European digital culture trends and audience behaviors
• Ability to analyze social performance metrics
• Strong communication collaboration and planning skills
• Ability to manage multiple priorities in a dynamic environment

Preferred

• Experience with video editing tools
• Experience working with creators or managing UGC pipelines
• Background in Health & Wellness is a plus
• Experience in agency larger corporate global environments with multiple stakeholders
• Basic proficiency with Google Analytics / GA4 to review performance indicators

Equipment Knowledge:

• Smartphone-based content creation and editing tools (e.g. in-app editors CapCut)
• Social media management and analytics platforms (TikTok Analytics Instagram Insights)
• Basic to intermediate proficiency in Excel or Google Sheets (content calendars tracking KPI summaries)
• G-Suite and/or Microsoft Office Suite
• Knowledge of Motion or short-form video animation is a plus
• Knowledge of Asana or other task management platforms is a plus

Experience Requirements:

• At least 2-5 years of hands-on experience in social media content creation (TikTok Instagram Reels) for a brand retailer or agency
• Experience producing UGC-style content from concept through execution
• Experience collaborating with creators or UGC contributors
• Ability to interpret social analytics and apply insights to future content
• Experience managing content calendars or creator workflow

Education Requirements:

• Bachelors degree in Marketing Communications Digital Media Creative Business Creative Media Management or a related field; or proven equivalent practical experience

Work Environment:

The noise in the work environment is usually moderate.

Other factors are:

• Hybrid working model: 3 days per week onsite in the Amsterdam office and flexibility to work from home on other days
• Professional yet casual working atmosphere
• Collaborative fast-paced environment involving global and regional teams

Work closely with global teams across multiple regions; flexibility in working hours may be required

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earths best-curated selection of health and wellness products at the best possible value delivered with the most convenient experience.

Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products. For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items we ship over 50000 products from over 1800 brands direct to our customers in 180 countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly
Embrace Diversity & Inclusion Strive for Simplicity

iHerb Benefits
At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future. Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind. For the comprehensive benefitslist visit our international team members you may be eligible forbenefitsdepending on the country where you are Acquisition Partner/local HR representative will go over thebenefitsyou are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.