Freelance Onsite Support Technician – 1st 2nd Level Support ( mwd)
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Context :
We are looking for a Freelance OSS Technician L1/L2 based in Lysaker to support its IT operations on a part-time basis (two days per week). In this role you will provide operational support within OSS environments and handle incidents and service requests.
Key Responsibilities :
- Provide Level 1 and Level 2 technical support for OSS systems and end users
- Diagnose troubleshoot and resolve technical incidents efficiently
- Manage user requests end-to-end ensuring follow-up until full resolution
- Escalate complex or critical issues to Level 3 support teams when necessary
- Document incidents procedures and resolutions accurately in the ticketing system
- Ensure strict compliance with SLA commitments and ITIL processes
- Collaborate closely with local and international IT teams
Required Skills & Experience :
- Proven experience in L1/L2 IT or OSS support
- Hands-on experience with ticketing tools (Jira Service Management and/or ServiceNow)
- Solid understanding of ITIL frameworks and best practices
- Ability to work independently in a critical production environment
- Strong communication prioritization and problem-solving skills
Additional Information :
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Choose a job that makes sense EVERIENCE supports the companies digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, EVERIENCE supports 1,200,000 u ... View more
