Branch Member Service Associate (Part-Time) Upper Marlboro, MD

Upper Marlboro, MD - USA

Monthly Salary: $ 21 - 24

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

As a PART TIME Branch Member Service Associate you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all a desire to help others. The Part-time Branch Member Service Associate position is a tiered position with formal training modules YOU control your career advancement as you learn and execute new addition to a solid compensation package there is also a generous part-time benefits opportunity. This role will require travel to other locations on an as needed basis. You must have reliable transportation.

Responsibilities

Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
Identifies member needs to provide solutions on products that meet the members needs and facilitate the members financial security.
Responds to member inquiries regarding the operation of accounts interest rates on savings and loan products account discrepancies credit debit and ATM cards and loan applications.
Processes a variety of financial transactions on member accounts including deposits withdrawals funds transfers loan payments check orders share certificates ACH/payroll/direct deposit dire transfers and stop payment set up and changes.
Handles complex member situations such as deceased member guardianships and representative payee accounts.
Handles consumer loan application processing document collection and disbursements.
Advises members regarding available insurance protection (life disability gap etc.).
All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
All MSAs may be assigned duties to support other areas in the Credit Union.
All MSAs are expected to support the Call Center queues (phone and email).

Education and Experience

MSA I - High school diploma or general education degree (GED). A minimum of one year of customer service experience with cash handling or Bank/Credit Union/financial Call Center knowledge/experience with financial products. Cash handling experience required.
MSA II -High school diploma or general education degree (GED). Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings checking CDs Money Market. Experience with Specialty Accounts such as Trusts Power of Attorney Custodial Accounts Guardianship Accounts Estate and Foreign Accounts. Experience with sales/cross-selling.
MSA III High school diploma or general education degree (GED). Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance Gap Insurance. Advanced Accounts experience required such as HSA IRA and Business accounts Loan Processing counseling experience. Advanced sales/cross-selling experience.

$21 - $24.50 an hour

Branch Member Service Associate (MSA) I

Basic skill level experience: Less than two years of experience $21.00 ($43680)

Greater than two years $22.00 ($45760)

Branch Member Service Associate (MSA) II

Broad skill level experience: Less than two years of experience $23.00 ($47840)

Greater than two years but less than four $23.75 ($49400)

Greater than four years $24.50 ($50960)

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare 401(k) paid leave and more.

Insurance coverage begins the 1st day of the month following 30 days after hire date.

*100% Credit Union-Paid

Full-Time Employee Benefits (Includes all Part-Time benefits listed below)

Health Insurance (Choice of two nationwide PPO plans)

High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)*

Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)

Dental Insurance: Generous employer contribution toward premium

Vision Insurance: Generous employer contribution toward premium

Long-term DisabilityInsurance*

Flexible Spending Medical Account (FSA)

Flexible Spending Dependent Care Account

Health Savings Account (HSA)

Voluntary Supplemental LifeInsurance

Voluntary Dependent LifeInsurance

VoluntaryShort-term DisabilityInsurance

VoluntaryLong-term Care Insurance

Part-Time Employee Benefits

401(k) with employer match up to 6% and immediate 100% vesting

Gain Sharing Bonus (eligibility rules apply)*

Life Insurance/AD&D*

Vacation Leave (excluding Outside Loan Officers)

Sick and Safe Leave

11 Paid Holidays

Education Assistance

Employee Referral Bonus*

Credit Union Membership Eligible

Employee Assistance Program*

Identity Theft Protection (Additional fee to add family members)*

Pet Health Insurance

Employee Discount Program

All benefits are based on meeting NASA Federal Credit Unions eligibility requirements and the carriers terms and conditions.

Hours: Typically your schedule will include four weekdays (hours will vary with branch staffing needs). Part-time employees are scheduled to work 8:30 am 1:30 pm every Saturday

WERE STRONGER TOGETHER

At NASA Federal Credit Union we strive to ensure a culture of collaboration inclusion and opportunity where everyone can feel valued appreciated and respected. We commit to recruit and retain a diverse team with the best talents to live our vision mission and values. We recognize that respecting different perspectives and experiences makes us stronger together. Position is overtime eligible. Posted 12/29/25.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

As a PART TIME Branch Member Service Associate you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all a desire to help others. ...